New! OHIP Custom Additional Charges for Upsells

Duve has introduced a unified additional charges section in the upsell settings that enables hosts to add flexible, customizable fees or taxes to upsells, while maintaining full control over what guests see and what is synced to the OHIP folio.

Overview

The integration of a unified additional charges section for upsells replaces the previous Delivery Fee and Merchant Fee setup and gives hosts granular control over upsell pricing and billing behavior. If enabled, guests will be able to see applicable charges in the GuestApp 

How to set it up?

Important to note: 

• You can add up to 3 charges per upsell
• Additional Charges are supported for:
  • Custom product upsells
  • Menu item upsells

You can configure Additional Charges directly from the upsell settings:

Dashboard → Upsells → Select an upsell → Pricing & Payment Options 

To add an "Additional Charges", select '+ Add new'

For menu items: 

 For custom products:
 

Required fields

• Charge title: Use an easy way to identify the type of charge

• Choose the type: Percentage (%) or  Fixed amount (local currency)

• Enter the value (in percentage or currency)

When the limit for adding additional charges has been reached (up to 3 customizable additional charges per upsell, fixed or percentage-based), it will be displayed as shown below:

Guest-facing behavior

• Only enabled (ON) charges are included in the upsell total.
• Enabled charges appear by name in the guest payment breakdown, if the breakdown is enabled.
• This guest-facing display is independent of PMS or OHIP sync settings.

Payment breakdown on the order page

Payment breakdown in order summary page

Payment breakdown in order details page

To enable additional charges being pushed to folio, go to:

Dashboard → Connections → OHIP settings

• Enable the toggle ‘Push Additional Charges to Folio’ if additional charges should be pushed

  

FAQs

Q: Can I add more than 3 additional charges?

A: No. Each upsell supports a maximum of three Additional Charges.

Q: Are Additional Charges always visible to guests?

A: Only charges that are enabled (ON) appear in the guest payment breakdown.

Q: Does turning off OHIP sync hide charges from guests?

A: No. OHIP sync only affects PMS billing, not guest visibility.

Q: Do I need to reconfigure existing upsells?

A: No. All existing fees are migrated automatically.