New! In-House Visibility Condition – Duve

Duve now allows you to control when guests see messages, posts, upsells, and custom menu items based on whether they are staying at the property — and when they are staying.

The Guests In-House visibility conditions help ensure that content is shown only to relevant guests during the correct time of their stay. This is especially useful for seasonal offers, recurring activities, and time-sensitive services.

This helps reduce operational effort, avoid guest confusion, and improve engagement.

Where Are Guests In-House Conditions Available?

Guests In-House conditions can be used across the following Duve features:

Scheduled Messages
Posts
Custom product Upsells
Custom Menu Upsells
- Early check-in and Late check-out do not have these abilities.

The same logic applies consistently across all of these areas.

The In-House condition

Use it to show upsells only to guests who are staying at the property during a specific time.

"Now" – shows the upsell only to guests who are currently in-house

"During specific date(s)" – shows the upsell only to guests whose stay overlaps with a selected date range

Example use cases:

Offer a Halloween dinner only to guests staying between October 28–31
Show a spa promotion only during a holiday weekend

In-House Weekday

Use this condition to show upsells only to guests who are in-house on specific weekdays.

You can select one or more weekdays:

Common use cases:

Promote a weekly yoga class every Monday
Show a Friday wine tasting offer only to guests staying on Fridays
Display recurring activity reminders during a guest’s stay

How to Set It Up by Feature

Scheduled Messages

Create or edit a scheduled message
Choose a Trigger

3. Under Conditions, select:

In-House (Now or During specific date(s)), and/or
In-House Weekday

**There is a "Repeat weekly" trigger toggle, which appears only when the Specific date trigger is selected- you might want to us that!
Once enabled, the message is sent weekly based on the selected weekday logic
Messages are sent only to guests who are currently in-house

Example:

A message is scheduled for Tuesday and Weekly Recurring is enabled, and the condition In-House Weekday = Wednesday is applied

Result:

Each week, the message is sent on Tuesday only to guests who will be in-house on the upcoming Wednesday
Guests receive the message only during the week that overlaps with their stay

This is ideal for recurring activities like:

Weekly tastings
Fitness classes
In-house events

Posts

Create or edit a post
Open Visibility settings
Add an In-House or In-House Weekday condition
Save the post

Posts will appear only to guests whose stay matches the selected condition.

Upsells

Create or edit an upsell
In the Product Is Visible To section, add a condition
Select In-House or In-House Weekday
Save the upsell

This ensures guests see only upsells that are available during their stay.

Custom Menu Items

Edit a custom menu item
Configure Visibility conditions
Select In-House or In-House Weekday
Save changes

Menu items will be displayed only when relevant to the guest’s stay dates.

Benefits

For Hosts

Eliminate manual visibility toggling
Avoid duplicate content for different dates
Confidently promote seasonal and recurring offers

For Guests

See only relevant offers and information
Avoid booking unavailable services
Receive timely, personalized content during their stay

Example Scenarios

Offer a Halloween dinner only to guests staying October 28–31
Promote a weekly yoga class to guests staying on Mondays
Send a Friday wine tasting reminder only to guests in-house that evening
Display spa or dining offers only during holiday periods

Still Need Help?

If you’re unsure how to use Guests In-House conditions for your setup, contact your Customer Success Manager or email support@duve.com.