Overview

The Scheduled Ordering feature allows guests to place orders in advance and choose a specific delivery or pickup time that fits their schedule. This provides greater flexibility, improves the guest experience, and helps properties better manage food and beverage operations.

With this feature, guests can plan meals around their activities, order during off-hours, and avoid waiting times while hosts can prepare in advance and streamline their workflows.

Key Benefits

For Guests

• Schedule orders for a specific time that fits their plans
• Order even when the kitchen is closed (for the next available opening)
• Avoid waiting by planning ahead
• Available for both hotel guests and visitors (anonymous guests)

For Hosts

• Receive orders in advance for better preparation
• Reduce manual coordination with guests
• Optimize kitchen workload and timing

How to Set Up

Navigate to Dashboard > Upsells > Manage and select “+ New Upsell” to create a “Menu Product”

Scroll to Opening hours 

Locate the ‘Allow Scheduling for later’ toggle

To allow visitors and anonymous guests to access the scheduling for later option ensure that the upsell is visible in the ‘public guest-app’ by enabling the toggle

Then, locate the ‘External Visitors’ section under ‘Purchase & Payment Options’ and enable the toggle 

Guest Experience

Once the toggle is enabled, guests will be able to request the delivery time to be either Next Available (ASAP) or as a Scheduled order

If the guest selects ‘Schedule order,’ they will be able to choose the date and hour of the delivery 

Off-Hours

If a guest attempts to order when the kitchen is closed, they will be instructed to ‘Schedule the order for later’ and they will be unable to select the ‘Next Available’ option.

Host Experience

• Scheduled orders appear in the Orders dashboard with their selected delivery time
• The Delivery At field reflects the scheduled date and time
• Scheduled timing is also visible in order pop-ups

Reminder Capability

Hosts can use the “Remind me later” option in the order popup:

• The order notification will reappear 1 hour before the scheduled time

FAQs

Can guests still place immediate orders?

Yes. Guests can select Next Available (ASAP) unless the kitchen is closed.

How far in advance can guests schedule orders?

Guests can schedule orders up to 48 hours in advance, based on menu availability.

Can guests schedule orders outside of opening hours?

Guests can place orders during off-hours, but only for future time slots within opening hours.

Are time slots customizable?

Time slots are automatically generated in 30-minute intervals based on the menu’s opening hours.

Is this feature available for all guests?

Yes. Scheduled Ordering is available for both hotel guests and non-staying visitors.

Does the host need to configure anything beyond enabling the feature?

No. Once the toggle is enabled, scheduling is automatically available to guests according to the defined opening hours.

If you need help setting up Scheduled Ordering or configuring your menus, please contact Duve support.