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Create Companions in Mews Guest Profile from Duve

Paulina Weinreich
Updated
We have added new capabilities to our integration with Mews in order to create companion profiles in each reservation per guest.
 
The information which can be pushed back for each companion is:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Date of Birth
  • Nationality
  • Address
    • Address, City, Country, Zip Code
  • Gender
  • Passport
    • Passport Number, Issue Date, Issue country code, Expiration Date

For the full information on the Mews integration, see Mews Integration Specs

 

To set up:

Go to the Check-in > Basic Details page. For each field, click on the icon to change which information you would like to collect per guest.
 
**In order for the companions to sync correctly, the email address field MUST be set to all guests and the Restrict Unique answer per guest must be enabled
 
 
Go to Custom Questions to set up the rest of the questions you would like to ask your guests -
 

***If you have set up the First Name and Last Name in the Basic Details page, you do not need to set up additional Custom Questions and add the field Match

 
 
In order for the information to sync back to Mews, each question should be set up with the corresponding field match with field name only -
 

 

Field Name List

Nationality = Nationality / Country
Address = Address
Address City = Address - City
Address Country = Address - Country
Address Zip Code = Zip Code
Date of Birth
ID/Passport Number = ID / Passport
Passport Issue Date = Date of Issue
Document Type = Type of Document (only passport is supported)
Gender = Gender
 
When setting up the custom question, ensure that you are setting up the 'Request more than one answer' if you need to collect the information for a group of guests in the Reservation:
 
 
 
 
Best Practice:
  • Date of Birth, Issue Date should be set up with the 'Date' format
  • Nationality and Address (Country) should be set up as a Multiple Choice question, with a list of options being 'List by Countries'
  • Gender can be set up as a free text or Multiple choice question
  • If you have set up the First Name and Last Name in the Basic Details page, you do not need to set up additional Custom Questions and add the field Match
 
Important to Note:
  • Document Type is only supported to be synced back to Mews as 'Passport'.

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