Mews Integration Specs

Mews Integration Specs

Integration Type

2 Way Integration

How to Connect

Mews | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name

• Unit Type

• Unit Number

• Unit Description

• Floor

• Room Status

• Country

• City

• Street

• Street Number

• Coordinates

• Postal Code

• Area

• Room Size

• Room Images

• Location

• Rental/Keybox Codes

• Room Amenities

• Maximum Number of Guests

🗓 Sync in Reservation

• Reservation Dates

• Assigned Rooms

• Reservation ID (Mews Confirmation Number)

• Second Reservation ID (Internal Mews ID)

• OTA Booking ID

• Booking Source

• Reservation Status:

  • Confirmed

  • Started (In-House)

  • Processed (Checked-out)

  • Cancelled

• Guest Name

• Guest Phone (Country derived from phone code)

• Guest Email

• Guest Address (Home Address, City, Country, Zip Code)

• Guest Nationality (used to assign language)

• Guest Profiles

• Number of Guests

• Guest Notes

• Guest Arrival Time (if exists)

• Rate Plan

• Booking Agent

• Segment (Booking Source 2)

• Live Availability

• Live Reservation Updates (Push Only)

• Routing

• Sub Reservations

• Client ID

• Booking.com Direct

💳 Payments

• Folio Sync (Live)

  • Room and Tax charges show as Paid/Unpaid

  • Additional Expenses appear under "Accommodation" line

  • Mews Products are reflected as Extras/Services in Duve

  • Routing for VCC is not supported

  • If booking is made by a booker for a guest, payment may not appear in Duve

2 Way Sync (from Duve to PMS)

What We Push Back

📩 Pre Check-In

• Verified Email

• Verified Phone

• Guest Country

• Guest Language

• Estimated Check-In Time

• Reservation Payment

• Additional Hold (As a Comment)

• Personal Details Updates

• Custom Questions (As a Comment):

  • ID/Passport Number

  • Birth Date

  • Nationality

  • Address

  • City

  • Zip Code

  • Country

  • Passport Issue Date & Expiration Date

  • Gender

  • Issuing State

  • Second Last Name

  • National ID Number

  • Document Type

  • Billing Address, City, Country, Postal Code

  • Company Name

• Guest Profiles (updated)

• Attachments (ID, E-Signature Uploads)

• Update Reservation

• Pre Check-In Summary (as a note)

📤 Pre Check-Out

• Estimated Check-Out Time

• Pre Checkout Summary pushed to Notes section

• Claim of Authorization syncs to Folio

• Note with link to Duve Reservation (for Satisfaction Ratings)

Upsells

• Early Check-In (As an Order; ETA updated after full Pre Check-In completion)

• Late Check-Out (As an Order; ETD updated after full Pre Check-Out completion)

• Room Upgrades (As an Order)

• Custom Services *(As an Order; supports Tax Codes)

• Upsells appear as Products in Mews

How to Sync Upsells back to Mews as a Product – Duve

Other Notes & Advanced Syncs

• New! Mews Payments Integration – Duve

• Mews - How to Set Up Room Upgrade Services – Duve

• Mews - How to Set Up Payment for Stay – Duve

• Custom Question Setup for Spanish Authorities Regulations – Duve

• New! Sync Rate Plan and Market Segment – Duve

• New! Sync Guest Profile Updates from Mews to Duve – Duve

• New! Dynamic Pricing for Room Upgrade – Duve

• Create Companions in Mews Guest Profile from Duve – Duve

• New! Custom Question Field Match: DNI, Document Type, Second Last Name – Duve

• New! Sync 'Last Stay Date' & 'Number of Total Stays' – Duve

• Booked Room Type Parameter Support (Opera, Mews, Optima) – Duve

OTA Integrations

• Airbnb Direct Integration – Duve

• Booking.com OTA Integration