Mews Integration Specs
Integration Type
2 Way Integration
How to Connect
1 Way Sync (from PMS to Duve)
What We Sync
🏨 Sync in Room
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Room Name
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Unit Type
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Unit Number
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Unit Description
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Floor
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Room Status
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Country
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City
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Street
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Street Number
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Coordinates
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Postal Code
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Area
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Room Size
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Room Images
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Location
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Rental/Keybox Codes
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Room Amenities
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Maximum Number of Guests
🗓 Sync in Reservation
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Reservation Dates
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Assigned Rooms
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Reservation ID (Mews Confirmation Number)
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Second Reservation ID (Internal Mews ID)
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OTA Booking ID
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Booking Source
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Reservation Status:
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Confirmed
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Started (In-House)
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Processed (Checked-out)
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Cancelled
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Guest Name
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Guest Phone (Country derived from phone code)
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Guest Email
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Guest Address (Home Address, City, Country, Zip Code)
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Guest Nationality (used to assign language)
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Guest Profiles
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Number of Guests
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Guest Notes
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Guest Arrival Time (if exists)
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Rate Plan
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Booking Agent
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Segment (Booking Source 2)
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Live Availability
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Live Reservation Updates (Push Only)
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Routing
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Sub Reservations
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Client ID
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Booking.com Direct
💳 Payments
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Folio Sync (Live)
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Room and Tax charges show as Paid/Unpaid
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Additional Expenses appear under "Accommodation" line
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Mews Products are reflected as Extras/Services in Duve
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Routing for VCC is not supported
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If booking is made by a booker for a guest, payment may not appear in Duve
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2 Way Sync (from Duve to PMS)
What We Push Back
📩 Pre Check-In
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Verified Email
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Verified Phone
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Guest Country
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Guest Language
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Estimated Check-In Time
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Reservation Payment
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Additional Hold (As a Comment)
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Personal Details Updates
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Custom Questions (As a Comment):
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ID/Passport Number
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Birth Date
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Nationality
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Address
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City
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Zip Code
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Country
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Passport Issue Date & Expiration Date
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Gender
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Issuing State
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Second Last Name
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National ID Number
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Document Type
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Billing Address, City, Country, Postal Code
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Company Name
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Guest Profiles (updated)
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Attachments (ID, E-Signature Uploads)
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Update Reservation
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Pre Check-In Summary (as a note)
📤 Pre Check-Out
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Estimated Check-Out Time
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Pre Checkout Summary pushed to Notes section
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Claim of Authorization syncs to Folio
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Note with link to Duve Reservation (for Satisfaction Ratings)
Upsells
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Early Check-In (As an Order; ETA updated after full Pre Check-In completion)
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Late Check-Out (As an Order; ETD updated after full Pre Check-Out completion)
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Room Upgrades (As an Order)
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Custom Services *(As an Order; supports Tax Codes)
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Upsells appear as Products in Mews
How to Sync Upsells back to Mews as a Product – Duve
Other Notes & Advanced Syncs
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Custom Question Setup for Spanish Authorities Regulations – Duve
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New! Custom Question Field Match: DNI, Document Type, Second Last Name – Duve
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Booked Room Type Parameter Support (Opera, Mews, Optima) – Duve
OTA Integrations
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