Mews Integration Specs

• Customer’s Room/Rental Information (as long as it exists in the PMS)
  • Room Name
  • Room Type
  • Room Number
  • Floor
  • Location (Street Address, City, State, Country, Zip Code, Map Coordinates)
• Reservation Information
  • Reservation Dates
  • Room Allocation (or Room Type allocation)
  • Contact information (Name, Phone Number, email address)
    • Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
      • Country by phone is pulled from the country code of the phone number
  • Guest Arrival Time (if exists in the PMS)
  • Rate Plan
  • Booking Source
  • Booking source 2 is aligned to Segment
  • External ID is an internal Mews ID number for the reservation
  • Mews ID is the Mews Confirmation Number - aligned to the dynamic parameter Reservation External ID 2 {{pmsExtraExternalId}}
  • Reservation statuses (from the PMS)
    • Confirmed
    • Started (In-House)
    • Processed (Checked-out)
    • Cancelled
  • Guest Payment for Stay
    • Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
    • Routing for VCC is not supported
    • If the booker books on behalf of the guest, the Payment for Stay will be routed to the Booker, not the Guest and therefore it will not show in Duve.

• Uploaded to Guest Profile in the PMS
• Updated Guest Contact information
  • Email
  • Phone Number
• Arrival Time
• Guest Documents (E-Signature, ID document scans)
• Custom Questions (with field match):
  • Nationality
  • Gender
  • Date of Birth
  • Passport (Number, Issue Date, Expiration Date, Issuing country)
  • Address (Street Address, City, Country, Zip Code) 
• Guest Billing (Payment for Stay)
  • can be handled through Mews Payments or through your connected PSP
• Upsell purchases updated to guest folio - each are itemized with payment type
  • Add to Hotel Bill
  • Pay by Credit Card
• Pre Check-in Summary Note - for more information, see New! Push Pre Check-in & Pre Checkout Summary note back to Mews

• Departure Time
• Payment For Stay - can be handled through Mews Payments or through your connected PSP
  • Claim of authorization will sync back to folio
• Note with link to reservation in Duve (to see Satisfaction Ratings)

• Each service in Mews will have an item code
• Add the item code to the Billing Identifier section on the Upsell

Other Notes:

• Additional Expenses in Mews are accounted for in "Accomodation" line in Payments section of the reservation in Duve.
• Products in Mews are added to the Extras/Services line in the Payments section of the reservation in Duve.

Related Articles:

• Mews Two Way Integration - Upsells
• How to Set up Access Codes from Mews
• Create Companions in Reservations
• Sync Upsells back to Mews as a Product
  How to set up Room Upgrades