Integration Specs for the Duve<> Mews Integration
What we sync?
- Customer’s Room/Rental Information (as long as it exists in the PMS)
- Room Name
- Room Type
- Room Number
- Floor
- Location (Street Address, City, State, Country, Zip Code, Map Coordinates)
- Reservation Information
- Reservation Dates
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address)
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Country by phone is pulled from the country code of the phone number
- Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Rate Plan
- Booking Source
- Booking source 2 is aligned to Rate Plan
- Reservation statuses (from the PMS)
- Confirmed
- Started (In-House)
- Processed (Checked-out)
- Cancelled
- Guest Payment for Stay
- Room and Tax for the Guest will show on the Payments section (Paid and Unpaid)
- For example:

What we push back to the PMS?
Pre Check-in
- Uploaded to Guest Profile in the PMS
- Updated Guest Contact information
- Phone Number
- Arrival Time
- Guest Documents (E-Signature, ID document scans)
- Custom Questions (with field match):
- Nationality
- Date of Birth
- Guest Billing (Payment for Stay)
- Upsell purchases updated to guest folio - each are itemized with payment type
- Add to Hotel Bill
- Pay by Credit Card
Pre Checkout
- Departure Time
- Payment For Stay
- Claim of authorization will sync back to folio
- Note with link to reservation in Duve (to see Satisfaction Ratings)
How to set up Upsells including Early Check-in, Late Checkout, Room Upgrades and custom services
- Each service in Mews will have an item code
- Add the item code to the Billing Identifier section on the Upsell
Comments
0 comments
Please sign in to leave a comment.