Paulina

The Duve Guest App, a personalized web app, holds all of your guest's important information for their stay including reservation details, check-in information, arrival instructions, content and ups...

Duve customers can connect their SelfWelcome accounts and pull Kiosks codes into Duve! Duve customers are currently integrating Selfwelcome to their Duve accounts to send codes to guests, who would...

Q: What is the best way to set up my custom questions to ask for my guest's purpose of stay? A: The best way to set up this question is to set a Multiple Choice question, and create options for Fam...

Q: How can I make sure that my guest's Online Check-in information is successfully synced to my PMS?A: Please try these steps to troubleshoot:Ensure that the toggle for 2 way sync of details is act...

In order to sync upsells back to Thais, you must locate the Item Code in Thais and add it back to the Billing Identifier section of the Upsell Go to Configuration > Items  You can find the item set...

In order to sync Payment for Stay back to Protel Air, you must locate the TAA and ID number for the Payment Methods in Protel Air and add it back to the Billing Identifier and Fixed Charge section ...

In order to sync upsells back to Guestline, you must locate the Product Code ID in Guestline and add it back to the Billing Identifier section of the Upsell Go to Settings > Products   Choose any u...

In order to sync Payment for Stay and upsells back to Stayntouch, you must locate the Charge Code ID in Stayntouch and add it back to the Billing Identifier section of the Upsell. If there is no ex...

Duve syncs the Rate Plans into Duve. The rate plans are used to define the meal plans included in the reservation. For example, Bed & Breakfast is one level of board type, and Half Board is a highe...

The Auto reply feature allows you to customize an auto-reply message to your guests. You are able to choose when and how your message will be sent. Overview  The automatic message will be sent acco...