Paulina

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  • Elina Integration Specs

    Integration Type 2 Way Integration – Basic How to Connect Elina | How to Connect – Duve 1 Way Sync (from PMS to Duve) What We Sync 🏨 Sync in Room Room Name Unit Type Unit Number Unit Descri...

  • Onity | How to Connect

     Duve is delighted to announce its latest partnership with Onity, a global frontrunner in electronic locking systems, and access controls. This new collaboration aspires to elevate the guest experi...

  • Guest App FAQ

    Q: How can I create a post per listing? A: There are 2 options to segment content per listing:Create a post with content relevant for each listing and under edit segment the relevant rentals/rooms ...

  • Adding Smart Tools to the Guest App

    In this article, we will go over the conditional logic for the Smart Tools of Early Check-in and Late Checkout in the Guest App. In order for Early Check-in to show to your guests in the Guest App:...

  • How to set up DuveAI SmartPriority

    We're thrilled to introduce the open beta of SmartPriority powered by DuveAI. This groundbreaking addition empowers you to streamline your communication processes and efficiently focus on critical ...

  • How to export a report from the Upsells page

    To extract details of your guest's Upsells, Duve allows you to export the information into an Excel or CSV file. Go to the Upsells page and choose to Export  XLS or CSV file. Choose your desired fi...

  • How to Set up Room Upgrades with Booked Room Type

    Duve's hosts who are connected to Apaleo, Opera, OHIP, Optima 1, Protel On-Prem, Protel Air, Medialog, and Mews are able to set up their Room upgrades with the base offering being the 'Booked Room ...

  • Refunding Orders

    Duve now provides the option to refund guests' orders by a percentage, a specific amount, or a full amount. Refunds can only be processed for orders paid by credit card.     To process a refund, g...

  • Outgoing Data (Previously Webhooks)

    If you would like to setting up Webhooks for events occuring in Duve, please contact Duve Support.For more information about this connection, please read all in our article about DuveConnect  How t...

  • Extra Customization Checkout

     Duve allows you to configure the Pre Checkout Confirmation for all your guests or exclude by booking source.  How to Set it Up?Go to Settings > Checkout > Extra Customization  Turn off "Pre check-...