Paulina

Q: When I complete my domain verification, what is the sender name that will show? A: The sender name will match the name on the email of the associated domain. Q: I can not add my TXT SPF record t...

Q: Why are there multiple charges to my guest’s credit card? A: Reauthentication is made every 7 days according to Duve's contract with Stripe. In some cases the Reauthentication can fail.   Q: Wha...

Q:  I have a lot of QR codes in my hotel/Rentals and they all lead to a "not exist page". What can I do?A: QR code will normally stop working if the related Upsell/Post was deleted from your compan...

For General Information and setup of Arrival Information, see our Help Articles: Arrival Info Arrival SMS Arrival Email Arrival WhatsApp  Q: If I add Marketplace upsells to be available to my guest...

Q: Where can I find the guest's signed contract?A: The guest's signed contract is available on the guest's reservation page under Documents.   Q: I need to change one line of my contract for one re...

Duve enables you to customise your upsells, by you or your suppliers, allowing you the opportunity to tailor your services to the guest’s needs and generate new revenues with no effort. You can eas...

 Q: Are access codes supported automatically?A: Please see our article to set up the custom fields correctly to pull access codes automatically: Pulling Access Codes from Beds24 Q: I created a new ...

Q: Can I use my business phone number? A: Yes! Through Duve you can now bring your own phone number and we will connect it to WhatsApp and directly to your Duve Account. Q: Can I use my existing Wh...

Please send us your "Business Portfolio ID". The business must be verified in order to be approved by WhatsApp to send branded messages. This verification can also only be accessed by an Admin. A v...

Duve aims to streamline operations, reduce manual workloads, and enhance overall efficiency.  Automated OperationsWith a two-way integration between Duve and your PMS - all the reservations are aut...