For General Information and setup of Arrival Information, see our Help Articles:
Don’t see this section in your account? Duve now hides legacy message settings that are not in use. See the "Legacy Message Options Are Now Hidden" article |
Q: If I add Marketplace upsells to be available to my guests from my account, can we remove Marketplace Upsells from the Arrival email?
A: At this time, we can not remove Marketplace upsells from the Arrival email.
Q: Is it possible to set the WIFI information to always be displayed in the Guest App?
A: As of now, the WiFi information added at each room/rental level will only show if one of the Arrival communications is sent out. However, if you add the wifi name and code in the Guest App in free text rather than the dynamic parameters, your guests will always be able to see the information in the Guest App.
Q: My guest completed the "Pre-check-in" after midnight and didn't receive the "Arrival email"; is this the expected behavior?
A: Yes. Once the guest completes the "Pre-check-in" after the Check-in date, the automatic "Arrival email" won't be sent. There is a workaround option: create an Arrival message on the "Scheduled messages" page
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