Paulina

How to import Guest App postsCreate a section in the New Guest App. Navigate to the three vertical dots icon and click 'Import post'. Each post must be imported one at a time.  How to export Guest ...

This new feature simplifies the way hosts handle upsells by automating the sync process between Duve and Guesty. Gone are the days of manual input, as upsells sold through Duve will now be seamless...

This article will explain all General WhatApp information and the requirements to send WhatsApp messages to guests. WhatsApp templates are required by Meta in order to initiate WhatsApp communicati...

Q: What is the minimum distance to open a door with the geolocation tool? In front of the door? A few meters away? A: For Online Locks, a 100-meter radius check from the location of the property an...

Q: When I complete my domain verification, what is the sender name that will show? A: The sender name will match the name on the email of the associated domain. Q: I can not add my TXT SPF record t...

Q: Why are there multiple charges to my guest’s credit card? A: Reauthentication is made every 7 days according to Duve's contract with Stripe. In some cases the Reauthentication can fail.   Q: Wha...

Q:  I have a lot of QR codes in my hotel/Rentals and they all lead to a "not exist page". What can I do?A: QR code will normally stop working if the related Upsell/Post was deleted from your compan...

For General Information and setup of Arrival Information, see our Help Articles: Arrival Info Arrival SMS Arrival Email Arrival WhatsApp  Q: If I add Marketplace upsells to be available to my guest...

Q: Where can I find the guest's signed contract?A: The guest's signed contract is available on the guest's reservation page under Documents.   Q: I need to change one line of my contract for one re...

Duve enables you to customise your upsells, by you or your suppliers, allowing you the opportunity to tailor your services to the guest’s needs and generate new revenues with no effort. You can eas...