Paulina

Q:  I have a lot of QR codes in my hotel/Rentals and they all lead to a "not exist page". What can I do?A: QR code will normally stop working if the related Upsell/Post was deleted from your compan...

For General Information and setup of Arrival Information, see our Help Articles: Arrival Info Arrival SMS Arrival Email Arrival WhatsApp  Q: If I add Marketplace upsells to be available to my guest...

Q: Where can I find the guest's signed contract?A: The guest's signed contract is available on the guest's reservation page under Documents.   Q: I need to change one line of my contract for one re...

Duve enables you to customise your upsells, by you or your suppliers, allowing you the opportunity to tailor your services to the guest’s needs and generate new revenues with no effort. You can eas...

 Q: Are access codes supported automatically?A: Please see our article to set up the custom fields correctly to pull access codes automatically: Pulling Access Codes from Beds24 Q: I created a new ...

Q: Can I use my business phone number? A: Yes! Through Duve you can now bring your own phone number and we will connect it to WhatsApp and directly to your Duve Account. Q: Can I use my existing Wh...

Please send us your "Business Portfolio ID". The business must be verified in order to be approved by WhatsApp to send branded messages. This verification can also only be accessed by an Admin. A v...

Duve aims to streamline operations, reduce manual workloads, and enhance overall efficiency.  Automated OperationsWith a two-way integration between Duve and your PMS - all the reservations are aut...

Duve aims to streamline operations, reduce manual workloads, and enhance overall efficiency. The ability to push complete, original documents directly to the PMS empowers hosts to access critical g...

How to set it up? Connect Dormakaba eCode to your Duve Account   First, locate your unique Site Name and your username on the top right.     Once you have the Site Name and the username from yo...