Quick navigation:

• Use cases
• Before you start
• How to set it up
• Host experience + Guest experience
• Restrictions & Limitations
• Tips & Tricks
• FAQs
• Related article

Use cases

• Next-day breakfast cutoff: Accept breakfast orders only until 22:00. Guests who order after that get the next available day.
• Kitchen or front desk hours: Accept spa, laundry, or room service requests only while staff can handle them.
• Supplier lead time: Take orders only during the hours your supplier confirms bookings, and block everything else.

Before you start

• You need an existing custom service, or create a new one under Upsells > Manage.
• Set your weekly days and hours in the Availability section first. The Orders from window works together with those settings.
• The hours follow your property's time zone, not the guest's.

How to set it up

1. Go to Upsells > Manage and open the custom service you want to edit.
2. Expand the Availability section.

3. Scroll past the days table and the Minimum time to order field to the Orders from block.

   

4. Turn on the Orders from switch.
5. Select a From hour and a To hour. This is the window when guests can order. The To hour options only show hours after the From hour you picked.
   • To accept orders only after a certain hour, set the From hour and leave the To hour at 00:00.

   • To accept orders only before a certain hour, set the To hour and leave the From hour at 00:00. 

     

6. Under Orders during off-market, choose what happens outside the window:
   • Allow orders: Guests can still order, but not for today. The earliest date they can choose is the next available day.

   • Block all orders: Guests can't order at all until the window opens again.

     

7. Save the service.

Host experience + Guest experience

When a guest opens the upsell in the Guest app outside your Orders from window:

• With Allow orders: Today is unavailable in the date picker. The guest can pick the next available day: the next day that is enabled in your Availability settings, meets the minimum time to order, and isn't sold out. This may not be tomorrow.

  

• With Block all orders: The guest sees a message such as "Booking available between 07:00 and 22:00" with your property's time zone, and the order button is disabled.

  

Inside the window, the upsell works as usual.

Restrictions & Limitations

• Available for custom services only.
• There is one window per service. It applies every day and can't be set per weekday.
• The window is in whole hours, in your property's time zone.

Tips & Tricks

• Match the window to the hours your team can actually confirm and fulfill orders.
• Use the service description to tell guests when they can order, so the cutoff doesn't surprise them.
• Use Minimum time to order together with Orders from if you also need a fixed lead time.

FAQs

Q: I can't find "Off market time" in the console. Where did it go? A: It's now called Orders from. You'll find it at the bottom of the Availability section of a custom service.

Q: Do the From and To hours mean the service is unavailable during that time? A: No. The From and To hours are when guests can order. Everything outside that window is off-market.

Q: With Allow orders, will guests always be able to book for tomorrow? A: Not always. They can book for the next available day based on your enabled days, minimum time to order, and inventory limits.

Q: Which time zone is used? A: Your property's time zone. Guests in other time zones see the time zone next to the booking-available message.

Related article:

How to create a Custom Product