Orders Page (Upsells) – Duve

The Orders page of Upsells shows all orders created by guests. The basic details of the most recent orders are shown in the main menu. By clicking on an order, the specific order page will show further details, where you can also take actions such as refund, cancel, or approve a request.

Note: Managing upsell orders will only be available for Customers using the Premium package

Orders Menu Page

On the main menu of the Orders Page, the default fields show you a quick view. To view more information, click on the specific order to open the order details page.

Checkmark

A green check mark indicates the Status of a request has been answered (by either approval or denial)

Status

Active - Any current, past, or future confirmed orders.

Canceled - Orders that have been canceled by the host or the guest.

Denied - Request approval orders that have been denied by the host.

Pending - Request approval orders that are still waiting to be accepted or declined.

Expired - Request approval orders that weren't "Approved" until the reservation is passed

Order ID

Each order has a unique ID. Use the order ID to quickly find an order.

Types of Services

All types of purchased services will show including Custom Services, Smart Tools, Security Deposit and Additional Hold, Transportation, and Marketplace services.

Service Name

The Name of the Custom Service (Mid-Stay Cleaning, Paris Walking Tour, Breakfast to go etc.)

'Delivery At' Date

The date the service will be provided or the date the order was paid for (depending on the type of service)

Paid By

The payment method for the service. This includes Cash, Credit Card, Down Payment, add to Hotel Bill or Free service.

Earning

Upsells

Any Host earnings from the total price of the service.

Payment for Stay

When using Authorize and Hold, and the amount is not yet charged, the total amount of the hold will be displayed.
If the amount of the hold is claimed, the amount of the hold will be displayed.

Subtotal

The total price of the service (the amount the guest has paid). An arrow indicates that the payment transfer from Duve to the host has been processed.

Export

Use the Export buttons to export the orders page in either an Excel or CSV file. Use the filters to control what information is exported. Any orders shown in the list after filtering will be exported.

Important Note: In the exported document, the order name will show in the preferred language of the guest's reservation.