Duve now supports purchases by guests without a reservation or login, also known as Visitors. This feature helps properties capture more revenue from walk-ins, event attendees, and local guests by allowing them to explore and purchase Menu upsells directly from the public Guest App, no login required.
What’s New?
Allow non-logged-in guests (Visitors) to purchase Menu upsells or Custom Products
Customize what information they must provide to complete a purchase
Control payment options available for Visitors
Purchases are not tied to a reservation or guest profile
Hosts receive the same notifications for visitor orders as they do for guest orders
💡 This feature is especially useful in resort, restaurant, spa, and event-based settings.
How to Set it Up?
To enable upsell purchases for Visitors:
1. Go to Menu Product Builder or Custom Product
Go to Upsells > Manage, click on an existing Menu Product/Custom Product or add new.
2. Make sure the upsell is:
Active
Visible in the Public Guest App (
Show in public guest apptoggle = ON)
If this is OFF, you will not be able to enable purchase options for guests or visitors.
3. Configure the “Purchase & Payment Options” Section
A. For Guests with Reservations
Toggle ON: Enable purchase in Public Guest App
Select how guests identify:
Room number and last name
Room number only (⚠️ Shows a warning for reduced accuracy)
Choose allowed payment methods:
Add to hotel bill
Pay by credit card
Pay in person
At least one option must be selected.
B. For Visitors
Toggle ON: Allow Visitors to purchase
Choose allowed payment methods:
✅ Credit card (default)
💳 Physical payment (with optional host note)
⚠️ Credit card is unavailable for Visitors in brands using MewsPayment – a banner will appear.
The Guest Experience
A. Accessing the Upsell
Guests can open the Public Guest App and view any upsells that are visible.
B. Clicking "Check Out"
If both Guest and Visitor modes are enabled, a bottom sheet appears:
Guest Mode
If the guest chooses “I’m a hotel guest”, they will:
Enter identification details:
Room number only
or Room number + Last name (based on host setting)
Click Identify
If matched to an active reservation, proceed to payment and submit the order
If not matched, an error is shown
Guests can also log in before purchase if they prefer.
Visitor Mode
If the guest chooses “I’m just visiting”, they’ll be shown:
Contact information fields (Name, Email, Phone)
Mandatory notes (if set by host)
Payment method selection
Purchase summary
Guests must complete all fields to place the order.
After purchase, a confirmation screen appears, with a “Back to homepage” button.
Email Notifications for Guests and Visitors
Guests with reservations will receive the standard upsell confirmation email
Visitors will receive a customized pending approval and confirmation email with their order details
Guests must log in to the Private Guest App to track their order (not available to visitors)
🧑💼 Host View & Notifications
✅ Notifications
Hosts will receive:
Email alerts (as configured)
In-app notifications (as configured)
📊 Orders Screen Updates
A new “Guest Type” column has been added to the Orders Table:
Hotel’s Guest – For purchases by logged-in or verified guests
Visitor – For purchases by anonymous guests
🧠 FAQ
Q: Can visitors pay with cash?
No. Cash is not supported for anonymous purchases.
Q: Can I allow only Visitors or only Hotel Guests to purchase?
Yes. You can configure upsell visibility and purchasing permissions separately for each guest type.
Q: What if the guest fails to identify themselves with a reservation?
They will see an error message and can go back to re-enter their info or choose to proceed as a Visitor.
Q: Can I track or reuse the Visitor’s data later?
No. Visitor purchases are not saved to a guest profile and cannot be reused or tracked for future personalization.
Q: Is this available for all upsell types?
No. This feature only supports Menu upsells at this stage.
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