Agent routing instructions for Optima

Duve is happy to announce that Optima 1 customers will be able to configure which transaction codes will be ignored for the Guest Folio.

Certain transaction codes are ignored by default through Duve's integration with Optima 1.

• 1000
• 1001
• 1002
• 11,000

How to set it up?

Go to Settings > Connections > PMS & Channel Managers and click on the relevant Optima 1 connection. Click on the dropdown for the Agent Routing Instructions and add the transaction code to be ignored. Click Enter after typing in each transaction number to save it. 

• For the entire Israeli Optima accounts, transaction 7073 will be pre-specified by default
• For the European Optima accounts, transaction 7073 will be pre-specified by default