HubOS Integration – Duve

Duve is thrilled to announce our latest integration with HubOS, a leading task management platform designed for the hospitality industry. With this new integration, hosts and hotel managers can streamline their workflow, automatically logging guest requests as actionable tasks in HubOS without any manual intervention.

Overview

By integrating Duve with Hub OS, hotels can ensure that guest service requests—such as housekeeping, room amenities, or maintenance—are efficiently communicated to their operational team.

Duve supports syncing Maintenance and Housekeeping tasks back to Hub OS.

Special Fields Sync:

Sync of Specific Date and Hour of Task
Special Requests Field

Pricing

In order to open Hub OS integration, customers must purchase the Add-on. Hub OS is an add-on feature that will be available upon request with a 500 EUR setup fee and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.

Setup and testing is handled completely by the Duve Support team.

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and Hub OS. The workflow includes:

Custom upsell Setup: Hosts define free or paid upsells - custom services in Duve (e.g., towel service or deep cleaning).
External ID Setup: Hosts define external IDs for each custom service in Duve (see below).
Trigger Configuration: Hosts set up webhooks to send data to Hub OS whenever a guest requests a custom service.
Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in Hub OS.
Task Confirmation: Hub OS confirms task creation, which is logged in Duve for transparency.

How to Set it up?

What is needed to start the process?

1. Request/Locate Credentials for HubOS Integration from HubOS' Support team.

Hotel ID
Access Token
Password Token
HubOS Request Type

In the meantime, Start Setup of Menus or Custom Products

Duve hosts can already start to set up a menu product or custom service and align it to Housekeeping and Maintenance Requests

Note: Please ensure that Housekeeping and Maintenance requests are separated to 2 separate products in Duve.

Within the Service setup

When setting up the Menu Item or Custom Product, make sure to set the condition to be visible only from the check-in date on to ensure orders cannot be placed before guests arrive.

Navigate to Dashboard > Upsell > Manage

Select 'Edit'

In the 'Add Condition' section, select the 'In-House' option.

Services must be set to 'Free'

Each item must have an External ID in the upsell in order to successfully push to HubOS.

Single Product:

Multi Product:

Mandatory Last Step

Make sure the Room Number is set on the Room/Rental

To do this, please go to the Frontdesk.
Click on the Rooms/Rentals

Go into each Rental and check that the Room Number field is filled in as shown below:

HubOS Integration 7

External ID for Each Type of Service

These are examples; the real External IDs must also be requested from HubOS' team.

ID	Task Name
2	Change bed sheets
3	Request cleaning
4	Serve towels
5	Check minibar
6	Serve pillows
7	Serve amenities
8	Install baby cot
9	Install extra bed
10	Deep cleaning
11	Taps purge
12	Turndown service
13	Other task
14	Zip beds
15	Separate beds
16	Room service tray
17	Check
18	Review
19	Ventilate
20	Minibar restocking
21	Bellboy
22	Luggage
23	Ice bucket
24	Laundry
25	Valet
26	Securit