Gotickin Integration: Skip Room Cleaning – Duve

Guests increasingly want more control over their stay, and skipping room cleaning has become a popular choice, both for privacy and sustainability. With Duve’s Skip Room Cleaning integration with Gotickin (task management), guests can easily opt out of housekeeping for specific days. At the same time, hotels automatically keep their housekeeping teams aligned, eliminating the need for manual follow-ups or task updates.

This integration connects guest preferences in the Duve Guest App directly to Gotickin, ensuring every skip request is reflected instantly in the hotel’s task management workflow.

Supported Task Types:

Skip Room Cleaning

Pricing

In order to open Gotickin integration, customers must purchase the Add-on. Gotickin is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit, with a monthly minimum of 50 euros required. For more information, contact our Support Team or your dedicated Customer Success Manager.

How to set it up

Setting up Skip Room Cleaning with Gotickin is simple and done entirely on the host side.

Integration Requirements

Below are the details you required to get it from the Gotickin support team and share them with Duve's support team, for the installment

Node - API Nodeid
User - API username provided by Gotickin
Password - password for your API user
Complex - name of the complex/Hotel

Limitations

It only works for reservations with minimum of 2 nights
It can only work now if the request is for the same day

In the meantime, start the Setup steps:

1. Enable the Skip Room Cleaning upsell

In the Duve dashboard, create and activate the Skip Room Cleaning upsell for your property.
When seting up the Menu Item or Custom Product, make sure to set the condition to be visible only from the check-in date on to ensure orders cannot be placed before guests arrive.
Navigate to Dashboard > Upsell > Manage
Select 'Edit'
In the 'Add Condition' section select the 'In-House' option

2. Connect Gotickin

Add your Gotickin API credentials in Duve.
Duve securely stores the API key and uses it to authenticate requests.

3. Configure guest experience

Guests will see a clear option to skip room cleaning in the Duve Guest App.
A date picker allows them to choose a day during their stay.
Check-in and check-out dates are automatically excluded.

4. Go live

Once enabled, every guest request is automatically sent to Gotickin.
Each request creates a reservation log entry in Duve showing whether it was sent successfully or failed.

If a request fails, Duve retries automatically and logs the outcome for easy troubleshooting.

Mandatory Last Step

Make sure the Room Number is set on the Room/Rental

To do this, please go to the Frontdesk.
Click on the Rooms/Rentals

Go into each Rental and check that the Room Number field is filled in as shown below:

Order Management and Logs

When the Order is Synced Successfully

A Log is shown on the Order page when it is successful

A log is also shown when it errors: