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New! MessageBox Task Management Integration

Paulina Weinreich
Updated
The integration between Duve and MessageBox brings seamless task management to your hospitality operations. By automatically creating tasks in MessageBox for guest requests made through Duve, this integration eliminates manual intervention, enhances efficiency, and ensures all guest needs are logged and acted upon promptly.
With this integration, you can:
  • Automatically send custom service orders like towel requests or minibar orders to MessageBox.
  • Streamline communication between Duve and your task management system for better operational control.
  • Use data points from Duve such as guest details and service requests to ensure accurate task creation in MessageBox.
 
Using DuveConnect’s outgoing webhooks, this integration creates, tracks, and confirms tasks based on triggers from Duve, allowing hosts to deliver exceptional guest experiences with minimal effort.
 
 

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and MessageBox. The workflow includes:
  1. Custom upsell Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
  2. Custom Service Setup: Hosts define external IDs for each custom service in Duve (e.g., towel service - 200 or room cleaning - 100).
  3. Trigger Configuration: Hosts set up triggers in DuveConnect webhooks to send data to MessageBox whenever a guest requests a custom service.
  4. Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in MessageBox.
 

Pricing

The MessageBox integration is available as an add-on at DuveConnect pricing. To enable this feature, contact your Customer Success Manager or Duve's Support Team.

 

How to Set It Up

To set up the integration, follow these steps:
  1. Obtain a MessageBox Token
  2. Log in to your MessageBox account (MessageBox website) to generate a token. This token will be used for authentication in the integration.
  3. Configure Duve Connect
    • Navigate to Settings > Connections > Duve Connect in your Duve dashboard.
    • Click on the Outgoing tab and then click Add New.
  4. Set Up the Webhook
  5. Set the trigger to execute when the order status is "Created" and the order type is "Custom Service."

image - 2025-01-01T111021.936.png

 

    • Use the appropriate API endpoint for your environment:
      • To receive the endpoint URL please reach out to Duve support or to your customer success manager
    • Add the following custom header:
    • Key: custom_access_token
    • Value: <Your MessageBox token>
  2. Map Data Points
  3. Ensure the following fields are sent from Duve to MessageBox:
    • FirstName, VerifiedFirstName
    • LastName, VerifiedLastName
    • OrderDetails, ProductDetails
    • RoomNumber, VerifiedEmail
    • ExternalId (critical for mapping tasks correctly in MessageBox)
 
 
Upsell Setup
Each item must have an External ID in the upsell in order to successfully push to MessageBox. The External ID should be given by MessageBox Support.
See Bottom of Article for full List of ExternalIds.
 
When the Order is Synced Successfully
A Log is shown on the Order page when it is successful
 
A log is also shown when it errors:
 

Full List of External IDs:

Service ID Service Name
313666 Engineering std
313702 engineering
313705 Checker Only
313706 Reviewer Only
313707 Both Checker and Reviewer
313771 Pj checklist both
313776 newtest
313785 MK Test std2212334
313786 MK Test std2212335
313790 Air filter repair
461 Misc (FO)
462 Open Safe Occupied Room
463 Open Safe Vacant Room
464 Wake up call - call request
465 Guest Complaint
817 Guest Complaint
3929 Room Check Out
311696 Courtesy Call
312825 Guest check out
312853 Kettle
312889 Check out
313518 Gasskt
313606 Miscellaneous Request
306 Telephone not working
725 Misc (IT-General)
726 Additional network line
727 Defective network line
728 Transfer network line
729 Additional printer
730 Defective printer
731 Printer dirty/blank/misalign printing
732 Printer does not power on
733 Printer does not print
734 Printer paper jammed
735 Transfer printer
736 Additional computer CPU &amp; monitor
737 Computer CPU does not power on
738 Computer CPU for pull-out
739 Computer CPU hang
740 Computer monitor abnormal display
741 Computer monitor does not power on
742 Computer monitor for pull-out
743 Defective keyboard
744 Defective monitor
745 Defective mouse
746 Defective/malfunction Computer CPU
747 Transfer computer CPU & monitor
748 Additional guest check/kitchen/bar/etc. printer
749 Guest check/Kitchen/Bar/etc printer does not power on
750 Guest check/Kitchen/Bar/etc. printer paper jammed
751 Guest check/Kitchen/Bar/etc. printing misaligned
752 Guest check/Kitchen/Bar/etc. printer does not print
753 Orders not printed to Kitchen/Bar/etc.
754 Transfer guest check/kitchen/bar/etc/ printer
755 Add reports to Fidelio/WorkOrder/etc. systems
756 Check my computer/system too slow
757 Could not access Drive N/G/etc. from my computer
758 Could not access/No internet connection
759 Could not print Lotus/Fidelio/etc. from my computer
760 Could not run Lotus/Fidelio/etc. from my computer
761 Extract data from Fidelio/WorkOrder/etc. systems
762 Install Lotus/Fidelio/etc. to my computer
763 Remove Drive N/G/etc. from my computer
764 Remove Lotus/Fidelio/etc. from my computer
765 Remove unwanted window popups and applications
766 Reset my password
767 Install Uninterruptible Power Supply (UPS)
768 Install wireless internet connection at Mactan Ballrooms & others
769 No wireless internet connection
770 Pipe-in Music at outletname malfunction
771 Reinstall my computer
772 Request computer_printer & others for training
13097 Wi-Fi is not working
311759 WIFI not working
313605 Miscellaneous Request
671 Minibar check
672 Minibar - remove
673 Minibar - Remove Alcoholic Beverages
674 Minibar - replenishment
675 Guest Complaint
487 Coffee - Nescafe Sachet
774 Misc (RS)
775 Additional Bowl
776 Additional Dinner Plate
777 Additional Fork
778 Additional Knife
779 Bucket of Ice
780 Cake Box
781 Candle for Cake
782 Cigarette
783 Chilli
784 Chopstick
785 Clear Pack
786 Coffee Cup
787 Collect Doorknob B/fast Menu
788 Fruits Knife
789 Glass
790 Glass-Beer
791 Glass-Champagne/Flute
792 Glass-Wine
793 Goblet
794 Hot Water-pot
795 Ice Water
796 Keeping food in freezer/chiller
797 Ketchup
798 Milk for Coffee/Tea
799 Pepper
800 Re-heat Food
801 Salt
802 Sauce
803 Saucer
804 Soya Sauce
805 Spoon
806 Straw
807 Table Cloth
808 Take Away Box
809 Tea Pot/Coffee Pot
810 Tea Spoon
811 Trolley Pull Out
812 Vinegar
813 Washing/Sterilizing baby bottles
814 Wine bucket
815 Wine Opener
816 Wrapping Food
12218 Refill minibar
12219 Collect my tray
313604 Miscellaneous Request
820 Misc (Concierge)
821 Airport Shuttle Reservation Request
822 City Shuttle Reservation Request
823 Hotel Car Reservation
824 Guest Fax delivery G
825 Guest Message delivery
826 Guest Parcel deliveryy
827 Luggage Assistance
828 Luggage delivery - check in
829 Luggage pick-up - check out
830 Newspaper delivery
831 Room Key Delivery
832 Room Move
833 Send Guest Bill
834 Wheelchair Assistance
835 Guest Complaint
12217 Babysitting
836 At the top walk thru
837 Aircon Leaking
838 Aircon Noisy
839 Aircon not cold
840 Aquarium Walk thru
841 Aircon too cold
842 B/side lamp faulty
843 B/side lamp fused
844 B/tub drain choked
845 Reel Cinemas Walk Thru
846 B/tub drainage slow
847 B/tub Leaking
848 B/tub slow water flow
849 Balcony door faulty
850 Basin choked
851 Ice Rink Walk Thru
852 Bath Room Switch Faulty
853 Bath spot lamp fused
854 Bathroom Locked
855 Bathroom water rusty
856 Bed Light Switch Faulty
857 Black out
858 Busted Light
859 Ceiling leaking
860 Close Safe
861 Closet door holder broken
862 Closet door to repair
863 Closet light busted
864 Closet light flickering/fused
865 Cold water too hot
866 Corridor light flickering/fused
867 Door bell out of order
868 Door Lock Programming
869 DVD Assistance
870 Extension Cord
871 Faucet Faulty
872 Flickering Light
873 Floor trap choked
874 Hairdryer noisy
875 Hairdryer not working
876 Hot water too cold
877 Hot water too hot
878 Internet Access Problem
879 Ipod Assistance
880 Iron-defective
881 Keycard Holder faulty
882 Lockset-low batt
883 Main door lock faulty
884 Major Repair
885 Microwave Asst.
886 Minibar door cannot close tightly
887 Minibar leaking
888 Minibar leaking gas
889 Minibar noisy
890 Minibar not cold
891 Minibar Switch Faulty
892 Minibar-negative
893 No cold water
894 Open Luggage
895 Payperview Assistance
896 Room black out/no power
897 Safe Assistance
898 Safe Deposit Box Out of Order
899 Safe Deposit Box-Low Batt
900 Shower head holder loose
901 Shower-defective
902 Socket out of order
903 Standing Lamp Faulty
904 Standing Lamp Fused
905 Telephone out of order
906 Tissue rack loose
907 Toilet Clogged
908 Toilet door lock faulty
909 Toilet flush button broken
910 Toilet flush dirty water
911 Toilet flush faulty
912 Toilet flush non stop
913 Toilet leaking
914 Toilet light flickering/fused
915 Toilet no water
916 Toilet seat broken
917 Towel rack loose
918 TV - no picture
919 TV - no power supply
920 TV - no sound
921 TV - picture unclear
922 TV remote control out of order
923 TV-Assistance-Add Channel
924 TV-operation asst.
925 W/desk lamp faulty
926 W/desk lamp fused
927 Misc
928 Guest Complaint
929 PA - Misc (Eng)
930 PA - Aircon airflow not sufficient
931 PA - Aircon emitting bad odor
932 PA - Aircon grill dirty
933 PA - Aircon grill loose
934 PA - Aircon leaking
935 صوت التكيي٠صاخب / Aircon Noisy (I)
936 PA - Aircon not functioning
937 PA - Aircon timer for adjustment
938 PA - Aircon too cold
939 PA - Aircon too warm
940 PA - Exhaust fan not functioning
941 PA - Exhaust fan timer for adjustment
942 PA - Supply fan not functioning
943 PA - Supply fan timer for adjustment
944 PA - Hosereel burst
945 PA - Hosereel corroded/rusty
946 PA - Hosereel leaking
947 PA - Pipe burst
948 PA - Pipe corroded/rusty
949 PA - Pipe for insulation/cladding
950 PA - Pipe hammering
951 PA - Pipe leaking
952 PA - Pipe with condensation
953 PA - Power socket came off
954 PA - Power socket no power
955 PA - Sprinkler burst
956 PA - Sprinkler corroded/rusty
957 PA - Sprinkler leaking
958 PA - Wet Riser burst
959 PA - Wet Riser leaking
960 Kitchen - Aircon leaking
961 PA - Faucet corroded
962 PA - Faucet dripping
963 PA - faucet sensor defective
964 PA - Floor drain clogged
965 PA - Hand dryer defective
966 PA - Shower dripping
967 PA - Shower head rusty
968 PA - Shower no hot water
969 PA - Shower no water
970 PA - Tissue holder detached
971 PA - Tissue holder for replacement
972 PA - Toilet choked
973 PA - Toilet continuous flushing
974 PA - Toilet flushing faulty
975 PA - Toilet leaking
976 PA - Toilet no water
977 PA - Toilet seat cover for replacement
978 PA - Toilet seat for replacement
979 PA - Toilet slow drain
980 PA - Toilet tank cover broken
981 PA - Urinal clogged
982 PA - Urinal continuous flushing
983 PA - Wash basin choked
984 PA - Wash basin for re-sealant
985 PA - Wash basin leaking
986 PA - Wash basin no water
987 Ceiling needs painting
988 Column needs painting
989 Cracked paint
990 Door needs painting
991 Faded paint for repainting
992 Floor needs painting
993 Furniture needs retouching
994 Peeled off paint
995 Scratched paint
996 Stained paint for repainting
997 Total painting/repainting works
998 Total revarnishing works
999 Wall needs painting
1000 Window needs painting
1001 Busted bracket light/s
1002 Busted ceiling light/s
1003 Busted chandelier bulb/s
1004 Busted cove light/s
1005 Busted downlight/s
1006 Busted emergency light/s
1007 Busted exit light/s
1008 Busted garden light/s
1009 Busted lampost/s
1010 Busted post light/s
1011 Busted spotlight/s
1012 Busted wall light/s
1013 Light diffuser broken
1014 Light diffuser for cleaning
1015 Light diffuser for replacement
1016 Light dimmer not functioning
1017 Light timer for adjustment
1018 Light timer for adjustment
1019 Light/s blinking
1020 Light/s for installation/additional
1021 Light/s for transfer
1022 Light/s out/black-out
1023 Ceiling leaking
1024 Drainage clogged
1025 Flooding (urgent)
1026 No cold water
1027 No hot water
1028 No sea water
1029 No steam
1030 Pipe leaking
1031 Roof leaking
1032 Wall leaking
1033 Kitchen - Adjust burner flame already yellow color
1034 Kitchen - Air boiler in front of DWM not working
1035 Kitchen - Air vent rusty need repainting
1036 Kitchen - Aircon too cold
1037 Kitchen - Aircon too warm
1038 Kitchen - Basin/ sink no water supply
1039 Kitchen - Ceiling leaking
1040 Kitchen - Ceiling panel detached
1041 Kitchen - Clean Dirty Chimney/Pizza Station
1042 Kitchen - Clean Dirty Chimney/Pizza Station
1043 Kitchen - Coldroom problem
1044 Kitchen - Cover hole in the ceiling
1045 Kitchen - Cover hole in the chocolate room ceiling
1046 Kitchen - Cover hole inside double door standing chiller
1047 Kitchen - Dented ceiling to be fixed
1048 Kitchen - Door does not close properly
1049 Kitchen - Door Faulty
1050 Kitchen - Drainage backflow bad smell
1051 Kitchen - Drainage clog up
1052 Kitchen - Drawer needs to be repaired hard to open
1053 Kitchen - DWM water leaking while on operation
1054 Kitchen - Electrical outlet to be fixed
1055 Kitchen - Exhaust Blower needs general cleaning
1056 Kitchen - Exhaust Blower needs general cleaning
1057 Kitchen - Faucet needs to be replaced
1058 Kitchen - Faucet needs to replaced
1059 Kitchen - Flash board near sink area for replacement
1060 Kitchen - Flash board near sink area for replacement
1061 Kitchen - Flat top griddle left side not working
1062 Kitchen - Florescent light in pantry area needs cover
1063 Kitchen - Fridge problem (under-counter/upright)
1064 Kitchen - Gas burner no pilot
1065 Kitchen - Gasket needs to be replaced
1066 Kitchen - Griddle left side not working
1067 Kitchen - Grinding Chips Knives
1068 Kitchen - Hallway floor needs to be re-patched
1069 Kitchen - Hand wash Broken
1070 Kitchen - Hand wash foot pedal broken
1071 Kitchen - Install safety hask at S/S cabinet
1072 Kitchen - Install light bulb inside the chiller
1073 Kitchen - Install light bulb inside the chiller ACC-7
1074 Kitchen - Light fused/ flickering
1075 Kitchen - Moffat oven busted light
1076 Kitchen - Moffat oven busted light
1077 Kitchen - Pasta cooker control knob to be replaced
1078 Kitchen - Pasta cooker control knob to replace missing
1079 Kitchen - Pipe burst
1080 Kitchen - Pipe leaking
1081 Kitchen - Pizza oven needs repair smoke going out
1082 Kitchen - Potato peeler machine pipe clog -up
1083 Kitchen - Potato peeler machine pipe clog -up
1084 Kitchen - Power socket came off
1085 Kitchen - Power socket no power
1086 Kitchen - Power tripped
1087 Kitchen - Repair Broken Tilting kettle
1088 Kitchen - Repair defective Ice Machine_unproductive
1089 Kitchen - Repair detached door in chocolate room
1090 Kitchen - Repair leaking ceiling
1091 Kitchen - Repair Loosen faucet
1092 Kitchen - Repair not working middleyby Marshal
1093 Kitchen - Replace 3 busted light in exhaust hood
1094 Kitchen - Replace ACC-2 Switch knob broken
1095 Kitchen - Replace big exhaust poly
1096 Kitchen - Replace Busted Flourescent light
1097 Kitchen - Replace Busted light at the exhaust hood
1098 Kitchen - Replace Ice water filter leaking of Ice machine
1099 Kitchen - Replace Ice water filter of Ice machine
1100 Kitchen - Replace light in the oven busted
1101 Kitchen - Replace old sealant in washing sink table
1102 Kitchen - Replace Switch knob broken
1103 Kitchen - S/S cabinet to install safety hask
1104 Kitchen - S/S door under table heating cabinet missing
1105 Kitchen - Seal detached ceiling panel
1106 Kitchen - Sprinkler burst
1107 Kitchen - Sprinkler leaking
1108 Kitchen - Telephone problem
1109 Kitchen - Tiles underneath hand washing sink_replace
1110 Kitchen - Transfer Electrical fly catch in other side
1111 Kitchen - Underfridge busted light
1112 Kitchen - Underfridge gasket needs to be replaced
1113 Kitchen - Underfridge TTDC-2 Busted light
1114 Kitchen - Underneath Hand washing sink rectify tiles
1115 Kitchen - Wall above S/S table for repainting
1116 Kitchen - Wash basin choked/ leaking
1117 Kitchen - Wok range floor drain clog up
1118 Kitchen - Wooden door lock need to be replaced
1119 Telephone for installation (new/additional)
1120 Telephone for replacement
1121 Telephone for transfer
1122 Telephone no dial tone
1123 Telephone no ringer
1124 Telephone noisy/scratchy
1125 Telephone not working
1126 Telephone volume too low
1127 Computer no power
1128 Computer not functioning
1129 Computer printer jammed
1130 Computer printer no power
1131 Computer printer not functioning
1132 Computer UPS for installation
1133 Computer UPS tripping
1134 Fax defective
1135 Fax jammed
1136 Fax not functioning
1137 Relocate computer/printer/fax/telephone
1138 Broken glass
1139 Broken marble/s
1140 Broken mirror
1141 Broken pebble floor/road
1142 Broken tile/s
1143 Broken wall
1144 Chipped glass
1145 Chipped marble/s
1146 Chipped mirror
1147 Chipped pebble floor/road
1148 Chipped post/column edge
1149 Chipped tile/s
1150 Chipped wall
1151 Cracked glass
1152 Cracked marble/s
1153 Cracked mirror
1154 Cracked peeble floor/road
1155 Cracked post/column edge
1156 Cracked tile/s
1157 Cracked wall
1158 Door closer defective
1159 Door closer for adjustment
1160 Door closer for installation
1161 Door for alignment
1162 Door for repainting
1163 Door hinge detached
1164 Door hinge for replacement
1165 Door hinge missing
1166 Door hinge noisy
1167 Door hinge stuck-up
1168 Door jamb for repainting
1169 Door jamb rotten
1170 Door knob/lockset for repair
1171 Door noisy
1172 Door pushbar for repair
1173 Door pushbar for replacement
1174 Door stuck-up
1175 Carpet detached
1176 Carpet for patching
1177 Carpet for replacement
1178 Carpet for tucking
1179 Carpet heavily stained
1180 Carpet wet for drying
1181 Lift arrival chime not working
1182 Lift door derailed
1183 Lift door noisy
1184 Lift door not fully closed
1185 Lift homing (urgent)
1186 Lift indicator lights not working
1187 Lift intercom not working
1188 Lift no aircon/blower
1189 Lift not working (urgent)
1190 Lift push button broken
1191 Trolley defective
1192 Trolley frame for repair
1193 Trolley noisy
1194 Trolley wheel/s for repair
1195 Chair for repaint
1196 Chair for repair
1197 Chair for touch-up
1198 Desk for repaint
1199 Desk for repair
1200 Desk for touch-up
1201 Drawer for alignment
1202 Drawer for repair
1203 Drawer stuck-up
1204 Table for repaint
1205 Table for repair
1206 Table for touch-up
1207 Luggage for force open
1208 Luggage for repair
1209 Luggage stuck-up
1210 Jacuzzi cloudy
1211 Jacuzzi cold
1212 Jacuzzi dirty - for vaccum
1213 Jacuzzi for dosing
1214 Jacuzzi greenish
1215 Jacuzzi too hot
1216 Jacuzzi water low level
1217 Jacuzzi water overflow
1218 Pond cloudy
1219 Pond dirty - for vacuuming
1220 Pond for dosing
1221 Pond greenish
1222 Pond water low level
1223 Pond water overflow
1224 Pool cloudy
1225 Pool dirty - for vaccum
1226 Pool for dosing
1227 Pool greenish
1228 Pool water low level
1229 Pool water overflow
1230 Steam room not functioning
1231 Steam room too hot
1232 Acoustic Board Rotten
1233 Aircon back Bar Defective
1234 Aircon Unit Dripping_Too Cold_Not functioning
1235 Bar Counter faded/scratched
1236 Bar counter high-chair defective
1237 Blender Defective/not functioning
1238 Buffet Counter Chipped
1239 Carpet stained
1240 Coffee Machine Defective/Not working
1241 Coffee stand Rotten
1242 Corner Mable Skirting Chipped
1243 Door Defective
1244 Drawer Knob- Missing
1245 Drawers Detached_faded
1246 Exit Signage detached
1247 Floor Vinyls Detached
1248 Front Bar water leaking
1249 Gelato Stands Assemble
1250 Glass lamination detached
1251 Glass Sliding Door Defective
1252 Glass wall Broken_cracked
1253 Glass wall stained_scratched
1254 Glass wall edges chipped
1255 Hot box for repair
1256 Hot Water Tank for Repair
1257 Ice Bin Dripping_leaked
1258 Ice Machine for repair
1259 Infrasys Printer not working
1260 Juice extractor for repair
1261 Neon Lights Busted & Broken
1262 Plate Glass Rack Chipped
1263 Stainless Table sagged
1264 Step Board- Broken
1265 Stone door frame missing
1266 Table glass chipped
1267 Telephone out of order
1268 Tiles for replacement
1269 Tray Rack Damped
1270 Vinyl Tiles- discoloration
1271 Water filter for replacement
1272 Stage/Backdrop
1273 Guest Complaint
4844 Lamp
13035 Spare Part AHU
311737 Reviewer Checklist
312765 Fumigation Service
312767 Blinds strings damaged
312777 Check chlorine level
312778 Pool cleaning service
313661 Washroom not clean
313662 Live band set up
313663 Generator issues
313664 CCTV wiring required
313772 Spare Part - FCU Motor
1280 Misc (FO)
1281 Open Safe Occupied Room
1282 Open Safe Vacant Room
1283 Wake up call not responded-DND
1284 Guest Complaint
1635 Guest Complaint
12214 Guardian checklist
1274 Chocolates
1275 Complimentary Cake
1276 Fruit Basket
1277 Fruit Replenishment
1278 Misc (Amenity)
1279 Guest Complaint
1285 Misc (Hskp_Room)
1286 Adaptor
1287 Alarm Clock-low batt
1288 Alarm Clock-negative
1289 Ashtray
1290 Baby Bathtub & Rubbermat
1291 Baby Bottle Sterilizer
1292 Baby Cot
1293 Baby Stroller
1294 Bathrobe
1295 Bathroom Amenities
1296 Bath-Salt
1297 Battery
1298 Blanket / بطانية
1299 Bottle Opener
1300 Box(Big)
1301 Box(Medium)
1302 Box(Small)
1303 Broadband Cable
1304 Calculator
1305 Coffee - Decaffeinate Sachet
1306 Coffee - Nescafe Sachet
1307 Coffee Mug
1308 Coffeemate
1309 Collect adaptor
1310 Collect/Pull out item
1311 Comb
1312 Conditioner
1313 Cotton Buds
1314 Cotton Pads
1315 Creamer/Milk
1316 Detergent
1317 Dipper
1318 Door Sign
1319 Door Stopper
1320 Duvet
1321 Envelope - A4
1322 Envelope - A5
1323 Fans
1324 Fax Paper
1325 Flower Vase
1326 Glass
1327 Glue
1328 Hair Dryer
1329 Hanger - with clips
1330 Hanger - without clips
1331 High Chair
1332 Hot Water Bag
1333 Hygiene Kit
1334 Ice Bucket
1335 Insects in the room
1336 Iron Board
1337 Iron-negative
1338 Join Beds
1339 Laundry - Pick Up
1340 Laundry - Pressing Service
1341 Laundry - Return
1342 Laundry Express
1343 Letterhead - A4
1344 Letterhead - A5
1345 Lotion
1346 Luggage rack
1347 Marker
1348 Mattress-install
1349 Mattress-pull out
1350 Mouthwash
1351 Nail Cutter
1352 Open Room
1353 Packaging Straw
1354 Packaging String
1355 Packaging Tape
1356 Pail
1357 Paper Bag
1358 Pillow - Anti Snore
1359 Pillow - Bolster
1360 Pillow - Buckwheat
1361 Pillow - Synthetic
1362 Pillow Foam
1363 Prayer Mat
1364 Pressing-Return
1365 Razor
1366 Resort map
1367 Restaurant Menu
1368 Rubber Band
1369 Rubber Mat
1370 RWB - remove from room
1371 RWB - to place in room
1372 Safety Pins
1373 Sanitary Napkin
1374 Scissors
1375 Scotch Tape
1376 Shoe Horn
1377 Shoe Shine - Return
1378 Shoe shine pick up
1379 Shopping Bag
1380 Sofa Bed - close
1381 Sofa Bed - open
1382 Stapler
1383 Tea - Peppermint
1384 Telephone Directory-Globe
1385 Telephone Directory-PLDT
1386 Telephone Directory-Yellow Pages
1387 Towel - Bidet
1388 Towel - Shaving
1389 Transformer
1390 TV Remote Control-Negative
1391 Umbrella
1392 Valet Assistance
1393 Wakeup Call No Response
1394 Weighing Scale
1395 Wine Opener
1396 Guest Complaint
1397 PA - Misc (Hskp)
1398 PA - Air Vent Dirty
1400 PA - Basin Dirty
1401 PA - Brass Signage Polishing
1402 PA - Carpet To Shampoo
1403 PA - Carpet To Spot Shampoo
1404 PA - Carpet To Vacuum
1405 PA - Ceiling High Dusting
1406 PA - Ceiling Leaking
1407 PA - Clean Telephone Set
1408 PA - Clear Cigarette Butts
1409 PA - Clear Soil Paper Towel
1410 PA - Clear Soil Towel
1411 PA - Coffee Table To Clean
1412 PA - Counter To Wipe
1413 PA - Cubical Floor Dirty
1414 PA - Cubical Wall Dirty
1415 PA - Escalator Floor Dirty
1416 PA - Escalator Glass Panel Dirty
1417 PA - Escalator Railing Dirty
1418 PA - Floor Mat To Vacuum
1419 PA - Flower Arrangement To Check
1420 PA - Fountain Dirty
1421 PA - Foyer To Clean
1422 PA - Furniture Arrangement
1423 PA - Furniture To Align
1424 PA - Glass Door Clean Finger Print
1425 PA - Glass Panel To Clean
1426 PA - Glass Roof Top To Clean
1427 PA - Glass Work To Clean
1428 PA - Guest Vomitted
1429 PA - Lift Door To Clean
1430 PA - Lift Floor To Clean
1431 PA - Lift Glass Panel To Clean
1432 PA - Lift Smelly
1433 PA - Light Holder To Clean
1434 PA - Light Holder To Polish
1435 PA - Marble Floor To Dry
1436 PA - Marble Floor To Dust Mop
1437 PA - Marble Floor To Polish
1438 PA - Moving Furniture
1439 PA - Moving Plants
1440 PA - Office Cleaning
1441 PA - Orchid Plant(s) To Check
1442 PA - Passageway To Clean
1443 PA - Plant Changing Required
1444 PA - Planter Lighting To Clean
1445 PA - Planter To Clean
1446 PA - Plants Trimming
1447 PA - Polish Toilet Chrome Work
1448 PA - Pool Cleaning Required
1449 PA - Pruning Tree
1450 PA - Railing to Polish
1451 PA - Refill Hand Soap
1452 PA - Remove Algae
1453 PA - Remove Cleaner Equipment
1454 PA - Remove Cleaner Signage
1455 PA - Remove Dead Leaves
1456 PA - Remove Dead Plant
1457 PA - Replenish Bath Soap
1458 PA - Replenish Hand Towel
1459 PA - Replenish Note Pad
1460 PA - Replenish Paper Towel
1461 PA - Replenish Pen
1462 PA - Replenish Toilet Paper
1463 PA - Return Air Grill To Clean
1464 PA - Rubbish To Clean
1465 PA - Sand Flooring To Shape
1466 PA - Sculpture To Clean
1467 PA - Shark Louvres To Clean
1468 PA - Showcase Glass To Clean
1469 PA - Side Table To Clean
1470 PA - Slippery Floor To Clean
1471 PA - Sofa To Clean
1472 PA - Sofa To Shampoo
1473 PA - Sofa To Spot Shampoo
1474 PA - Spillage To Clean
1475 PA - Table Glass Top To Clean
1476 PA - To Sweep Dried Leaves
1477 PA - Toilet Bowl Dirty
1478 PA - Toilet Burner To Check
1479 PA - Toilet Plants To Check
1480 PA - Toilet Urine Smell
1481 PA - Touch Up Toilet
1482 PA - Vanity Counter Wet
1483 PA - VIP Arriving
1484 PA - Wall Art Work To Clean
1485 PA - Wall Dirty
1486 PA - Wallpaper Dirty
1487 PA - Wet Floor To Clean
1488 PA - Wood Work To Clean
1489 Guest Complaint
1495 Air-freshener
1496 Bath Gel
1497 Bedsheet-change
1498 Body Lotion
1499 Cleaning Service
1500 Fruit Replenishment
1501 Laundry Bag
1502 Laundry List
1503 Make-Up Room
1504 Matches
1505 Mineral Water
1506 Minibar List
1507 Notepad
1508 Pen
1509 Pencil
1510 Postcard
1511 Rubbish - to clear
1512 Sanitary Bag
1513 SDB Instruction Card
1514 Sewing Kit
1515 Shampoo
1516 Shoe Bag
1517 Shower Cap
1518 Shower Gel
1519 Slipper
1520 Soap - Bath
1521 Soap - Glycerine
1522 Stationary
1523 Stationery Folder
1524 Stirrer
1525 Sugar - brown
1526 Sugar - white
1527 Tea
1528 Tea - Jasmine
1529 Tea - Lipton
1530 Telephone Instruction Card
1531 Tissue
1532 Toilet Roll
1533 Toiletries
1534 Toothbrush
1535 Toothpaste
1536 Towel - Bath
1537 Towel - Bathmat
1538 Towel - Face
1539 Towel - Hand
1540 Turn Down Service
1541 TV Program Guide
1542 Utility Bag
1543 Guest Complaint
4905 Guest Room Checklist (B)
4906 Laundry Inspection Checklist
5188 Room Inspection
5207 Checklist Grand Hotel Checker
10125 Reviewer Checklist
12216 Set up sofa bed
13142 Bath towel delivery
13146 Daily Cleaning Service
311687 Baby bathtub
311738 Checker test
312772 Daily patrol
312773 Daily patrol new
312836 HK Laundry Inspection
312888 Test Dec 22
313789 BMIW Test Checklist
313796 Drainage smell
1544 Misc (IT-General)
1545 Additional network line
1546 Defective network line
1547 Transfer network line
1548 Additional printer
1549 Defective printer
1550 Printer dirty/blank/misalign printing
1551 Printer does not power on
1552 Printer does not print
1553 Printer paper jammed
1554 Transfer printer
1555 Additional computer CPU & monitor
1556 Computer CPU does not power on
1557 Computer CPU for pull-out
1558 Computer CPU hang
1559 Computer monitor abnormal display
1560 Computer monitor does not power on
1561 Computer monitor for pull-out
1562 Defective keyboard
1563 Defective monitor
1564 Defective mouse
1565 Defective/malfunction Computer CPU
1566 Transfer computer CPU & monitor
1567 Additional guest check/kitchen/bar/etc. printer
1568 Guest check/Kitchen/Bar/etc printer does not power on
1569 Guest check/Kitchen/Bar/etc. printer paper jammed
1570 Guest check/Kitchen/Bar/etc. printing misaligned
1571 Guest check/Kitchen/Bar/etc. printer does not print
1572 Orders not printed to Kitchen/Bar/etc.
1573 Transfer guest check/kitchen/bar/etc/ printer
1574 Add reports to Fidelio/WorkOrder/etc. systems
1575 Check my computer/system too slow
1576 Could not access Drive N/G/etc. from my computer
1577 Could not access/No internet connection
1578 Could not print Lotus/Fidelio/etc. from my computer
1579 Could not run Lotus/Fidelio/etc. from my computer
1580 Extract data from Fidelio/WorkOrder/etc. systems
1581 Install Lotus/Fidelio/etc. to my computer
1582 Remove Drive N/G/etc. from my computer
1583 Remove Lotus/Fidelio/etc. from my computer
1584 Remove unwanted window popups and applications
1585 Reset my password
1586 Install Uninterruptible Power Supply (UPS)
1587 Install wireless internet connection at Mactan Ballrooms & others
1588 No wireless internet connection
1589 Pipe-in Music at outletname malfunction
1590 Reinstall my computer
1591 Request computer_printer & others for training
1490 Minibar check
1491 Minibar - remove
1492 Minibar - Remove Alcoholic Beverages
1493 Minibar - replenishment
1494 Guest Complaint
1592 Misc (RS)
1593 Additional Bowl
1594 Additional Dinner Plate
1595 Additional Fork
1596 Additional Knife
1597 Bucket of Ice
1598 Cake Box
1599 Candle for Cake
1600 Cigarette
1601 Chilli
1602 Chopstick
1603 Clear Pack
1604 Coffee Cup
1605 Collect Doorknob B/fast Menu
1606 Fruits Knife
1607 Glass
1608 Glass-Beer
1609 Glass-Champagne/Flute
1610 Glass-Wine
1611 Goblet
1612 Hot Water-pot
1613 Ice Water
1614 Keeping food in freezer/chiller
1615 Ketchup
1616 Milk for Coffee/Tea
1617 Pepper
1618 Re-heat Food
1619 Salt
1620 Sauce
1621 Saucer
1622 Soya Sauce
1623 Spoon
1624 Straw
1625 Table Cloth
1626 Take Away Box
1627 Tea Pot/Coffee Pot
1628 Tea Spoon
1629 Trolley Pull Out
1630 Vinegar
1631 Washing/Sterilizing baby bottles
1632 Wine bucket
1633 Wine Opener
1634 Wrapping Food
1652 Misc (Eng-Room)
1653 Aircon Leaking
1654 Aircon Noisy
1655 Aircon not cold
1656 Aircon panel dropped
1657 Aircon too cold
1658 B/side lamp faulty
1659 B/side lamp fused
1660 B/tub drain choked
1661 B/tub drain stopper jammed
1662 B/tub drainage slow
1663 B/tub Leaking
1664 B/tub slow water flow
1665 Balcony door faulty
1666 Basin choked
1667 Basin tap head loose
1668 Bath Room Switch Faulty
1669 Bath spot lamp fused
1670 Bathroom Locked
1671 Bathroom water rusty
1672 Bed Light Switch Faulty
1673 Black out
1675 Ceiling leaking
1685 DVD Assistance
313733 Automation Request
313795 Test now
2090 Misc (FO)
2091 Open Safe Occupied Room
2092 Open Safe Vacant Room
2093 Wake up call not responded-DND
2094 Guest Complaint
2095 Guest Complaint
2096 Chocolates
2097 Complimentary Cake
2098 Fruit Basket
2099 Fruit Replenishment
2100 Misc (Amenity)
2101 Guest Complaint
2102 Misc (Hskp_Room)
2103 Adaptor
2104 Alarm Clock-low batt
2105 Alarm Clock-negative
2106 Ashtray
2107 Baby Bathtub & Rubbermat
2108 Baby Bottle Sterilizer
2109 Baby Cot
2110 Baby Stroller
2111 Bathrobe
2112 Bathroom Amenities
2113 Bath-Salt
2114 Battery
2115 Blanket
2116 Bottle Opener
2117 Box(Big)
2118 Box(Medium)
2119 Box(Small)
2120 Broadband Cable
2121 Calculator
2122 Coffee - Decaffeinate Sachet
2123 Coffee - Nescafe Sachet
2124 Coffee Mug
2125 Coffeemate
2126 Collect adaptor
2127 Collect/Pull out item
2128 Comb
2129 Conditioner
2130 Cotton Buds
2131 Cotton Pads
2132 Creamer/Milk
2133 Detergent
2134 Dipper
2135 Door Sign
2136 Door Stopper
2137 Duvet
2138 Envelope - A4
2139 Envelope - A5
2140 Fans
2141 Fax Paper
2142 Flower Vase
2143 Glass
2144 Glue
2145 Hair Dryer
2146 Hanger - with clips
2147 Hanger - without clips
2148 High Chair
2149 Hot Water Bag
2150 Hygiene Kit
2151 Ice Bucket
2152 Insects in the room
2153 Iron Board
2154 Iron-negative
2155 Join Beds
2156 Laundry - Pick Up
2157 Laundry - Pressing Service
2158 Laundry - Return
2159 Laundry Express
2160 Letterhead - A4
2161 Letterhead - A5
2162 Lotion
2163 Luggage rack
2164 Marker
2165 Mattress-install
2166 Mattress-pull out
2167 Mouthwash
2168 Nail Cutter
2169 Open Room
2170 Packaging Straw
2171 Packaging String
2172 Packaging Tape
2173 Pail
2174 Paper Bag
2175 Pillow - Anti Snore
2176 Pillow - Bolster
2177 Pillow - Buckwheat
2178 Pillow - Synthetic
2179 Pillow Foam
2180 Prayer Mat
2181 Pressing-Return
2182 Razor
2183 Resort map
2184 Restaurant Menu
2185 Rubber Band
2186 Rubber Mat
2187 RWB - remove from room
2188 RWB - to place in room
2189 Safety Pins
2190 Sanitary Napkin
2191 Scissors
2192 Scotch Tape
2193 Shoe Horn
2194 Shoe Shine - Return
2195 Shoe shine pick up
2196 Shopping Bag
2197 Sofa Bed - close
2198 Sofa Bed - open
2199 Stapler
2200 Tea - Peppermint
2201 Telephone Directory-Globe
2202 Telephone Directory-PLDT
2203 Telephone Directory-Yellow Pages
2204 Towel - Bidet
2205 Towel - Shaving
2206 Transformer
2207 TV Remote Control-Negative
2208 Umbrella
2209 Valet Assistance
2210 Wakeup Call No Response
2211 Weighing Scale
2212 Wine Opener
2213 Guest Complaint
2214 PA - Misc (Hskp)
2215 PA - Air Vent Dirty
2216 PA - Ashtray Bin To Clear
2217 PA - Basin Dirty
2218 PA - Brass Signage Polishing
2219 PA - Carpet To Shampoo
2220 PA - Carpet To Spot Shampoo
2221 PA - Carpet To Vacuum
2222 PA - Ceiling High Dusting
2223 PA - Ceiling Leaking
2224 PA - Clean Telephone Set
2225 PA - Clear Cigarette Butts
2226 PA - Clear Soil Paper Towel
2227 PA - Clear Soil Towel
2228 PA - Coffee Table To Clean
2229 PA - Counter To Wipe
2230 PA - Cubical Floor Dirty
2231 PA - Cubical Wall Dirty
2232 PA - Escalator Floor Dirty
2233 PA - Escalator Glass Panel Dirty
2234 PA - Escalator Railing Dirty
2235 PA - Floor Mat To Vacuum
2236 PA - Flower Arrangement To Check
2237 PA - Fountain Dirty
2238 PA - Foyer To Clean
2239 PA - Furniture Arrangement
2240 PA - Furniture To Align
2241 PA - Glass Door Clean Finger Print
2242 PA - Glass Panel To Clean
2243 PA - Glass Roof Top To Clean
2244 PA - Glass Work To Clean
2245 PA - Guest Vomitted
2246 PA - Lift Door To Clean
2247 PA - Lift Floor To Clean
2248 PA - Lift Glass Panel To Clean
2249 PA - Lift Smelly
2250 PA - Light Holder To Clean
2251 PA - Light Holder To Polish
2252 PA - Marble Floor To Dry
2253 PA - Marble Floor To Dust Mop
2254 PA - Marble Floor To Polish
2255 PA - Moving Furniture
2256 PA - Moving Plants
2257 PA - Office Cleaning
2258 PA - Orchid Plant(s) To Check
2259 PA - Passageway To Clean
2260 PA - Plant Changing Required
2261 PA - Planter Lighting To Clean
2262 PA - Planter To Clean
2263 PA - Plants Trimming
2264 PA - Polish Toilet Chrome Work
2265 PA - Pool Cleaning Required
2266 PA - Pruning Tree
2267 PA - Railing to Polish
2268 PA - Refill Hand Soap
2269 PA - Remove Algae
2270 PA - Remove Cleaner Equipment
2271 PA - Remove Cleaner Signage
2272 PA - Remove Dead Leaves
2273 PA - Remove Dead Plant
2274 PA - Replenish Bath Soap
2275 PA - Replenish Hand Towel
2276 PA - Replenish Note Pad
2277 PA - Replenish Paper Towel
2278 PA - Replenish Pen
2279 PA - Replenish Toilet Paper
2280 PA - Return Air Grill To Clean
2281 PA - Rubbish To Clean
2282 PA - Sand Flooring To Shape
2283 PA - Sculpture To Clean
2284 PA - Shark Louvres To Clean
2285 PA - Showcase Glass To Clean
2286 PA - Side Table To Clean
2287 PA - Slippery Floor To Clean
2288 PA - Sofa To Clean
2289 PA - Sofa To Shampoo
2290 PA - Sofa To Spot Shampoo
2291 PA - Spillage To Clean
2292 PA - Table Glass Top To Clean
2293 PA - To Sweep Dried Leaves
2294 PA - Toilet Bowl Dirty
2295 PA - Toilet Burner To Check
2296 PA - Toilet Plants To Check
2297 PA - Toilet Urine Smell
2298 PA - Touch Up Toilet
2299 PA - Vanity Counter Wet
2300 PA - VIP Arriving
2301 PA - Wall Art Work To Clean
2302 PA - Wall Dirty
2303 PA - Wallpaper Dirty
2304 PA - Wet Floor To Clean
2305 PA - Wood Work To Clean
2306 Guest Complaint
2307 Air-freshener
2308 Bath Gel
2309 Bedsheet-change
2310 Body Lotion
2311 Cleaning Service
2312 Fruit Replenishment
2313 Laundry Bag
2314 Laundry List
2315 Make-Up Room
2316 Matches
2317 Mineral Water
2318 Minibar List
2319 Notepad
2320 Pen
2321 Pencil
2322 Postcard
2323 Rubbish - to clear
2324 Sanitary Bag
2325 SDB Instruction Card
2326 Sewing Kit
2327 Shampoo
2328 Shoe Bag
2329 Shower Cap
2330 Shower Gel
2331 Slipper
2332 Soap - Bath
2333 Soap - Glycerine
2334 Stationary
2335 Stationery Folder
2336 Stirrer
2337 Sugar - brown
2338 Sugar - white
2339 Tea
2340 Tea - Jasmine
2341 Tea - Lipton
2342 Telephone Instruction Card
2343 Tissue
2344 Toilet Roll
2345 Toiletries
2346 Toothbrush
2347 Toothpaste
2348 Towel - Bath
2349 Towel - Bathmat
2350 Towel - Face
2351 Towel - Hand
2352 Turn Down Service
2353 TV Program Guide
2354 Utility Bag
2355 Guest Complaint
2356 Misc (IT-General)
2357 Additional network line
2358 Defective network line
2359 Transfer network line
2360 Additional printer
2361 Defective printer
2362 Printer dirty/blank/misalign printing
2363 Printer does not power on
2364 Printer does not print
2365 Printer paper jammed
2366 Transfer printer
2367 Additional computer CPU & monitor
2368 Computer CPU does not power on
2369 Computer CPU for pull-out
2370 Computer CPU hang
2371 Computer monitor abnormal display
2372 Computer monitor does not power on
2373 Computer monitor for pull-out
2374 Defective keyboard
2375 Defective monitor
2376 Defective mouse
2377 Defective/malfunction Computer CPU
2378 Transfer computer CPU & monitor
2379 Additional guest check/kitchen/bar/etc. printer
2380 Guest check/Kitchen/Bar/etc printer does not power on
2381 Guest check/Kitchen/Bar/etc. printer paper jammed
2382 Guest check/Kitchen/Bar/etc. printing misaligned
2383 Guest check/Kitchen/Bar/etc. printer does not print
2384 Orders not printed to Kitchen/Bar/etc.
2385 Transfer guest check/kitchen/bar/etc/ printer
2386 Add reports to Fidelio/WorkOrder/etc. systems
2387 Check my computer/system too slow
2388 Could not access Drive N/G/etc. from my computer
2389 Could not access/No internet connection
2390 Could not print Lotus/Fidelio/etc. from my computer
2391 Could not run Lotus/Fidelio/etc. from my computer
2392 Extract data from Fidelio/WorkOrder/etc. systems
2393 Install Lotus/Fidelio/etc. to my computer
2394 Remove Drive N/G/etc. from my computer
2395 Remove Lotus/Fidelio/etc. from my computer
2396 Remove unwanted window popups and applications
2397 Reset my password
2398 Install Uninterruptible Power Supply (UPS)
2399 Install wireless internet connection at Mactan Ballrooms & others
2400 No wireless internet connection
2401 Pipe-in Music at outletname malfunction
2402 Reinstall my computer
2403 Request computer_printer & others for training
2404 Minibar check
2405 Minibar - remove
2406 Minibar - Remove Alcoholic Beverages
2407 Minibar - replenishment
2408 Guest Complaint
313782 PJ Test std221224
313783 PJ Test std221234
313784 PJ Test std9
2409 Misc (RS)
2410 Additional Bowl
2411 Additional Dinner Plate
2412 Additional Fork
2413 Additional Knife
2414 Bucket of Ice
2415 Cake Box
2416 Candle for Cake
2417 Cigarette
2418 Chilli
2419 Chopstick
2420 Clear Pack
2421 Coffee Cup
2422 Collect Doorknob B/fast Menu
2423 Fruits Knife
2424 Glass
2425 Glass-Beer
2426 Glass-Champagne/Flute
2427 Glass-Wine
2428 Goblet
2429 Hot Water-pot
2430 Ice Water
2431 Keeping food in freezer/chiller
2432 Ketchup
2433 Milk for Coffee/Tea
2434 Pepper
2435 Re-heat Food
2436 Salt
2437 Sauce
2438 Saucer
2439 Soya Sauce
2440 Spoon
2441 Straw
2442 Table Cloth
2443 Take Away Box
2444 Tea Pot/Coffee Pot
2445 Tea Spoon
2446 Trolley Pull Out
2447 Vinegar
2448 Washing/Sterilizing baby bottles
2449 Wine bucket
2450 Wine Opener
2451 Wrapping Food

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