The Simphony POS integration allows hotels and vacation rentals to seamlessly manage guest orders by connecting their POS system directly with Duve. This integration ensures real-time synchronization of menu items, pricing, and orders, eliminating manual data entry and reducing errors. With a simple setup and secure connection, hosts can enhance their operational efficiency and guest experience.
Pricing: To add a POS Integration to your Duve account, please contact Duve Support or your designated Customer Success Manager for a quote.
How to Connect Your Duve Account to Simphony
1. Login to your Simphony account
Search for the Credentials below:
* mandatory
- ClientID*
- Password*
- BaseURL (Optional but recommended for better performance)
- API URL*
- Enterprise Short Name*
2. Setup in Duve
On the Connections page, Add a New source under the POS tab and select 'Simphony'.
Once Duve enable the integration for you, select Simphony and insert the credentials:
Once the connection is made, please fill in the fields from the POS:
* mandatory
- Username*
- Employee ID for Orders push*
- Recommended: Create a specific employee ID for Duve for easier tracking
- Other/Kiosk Payment Type*
- On Bill/Room Charge Identifier Code*
- Payment Methods Codes for Cash, Visa, Mastercard, Maestro, American Express, Diners in each field* (each field in the list is mandatory)
- Recommended: Create designated payment methods for Duve transactions for easier tracking
Note: There is a toggle for "Push Orders to PMS" which should only be turned on if there is no integration in the POS for pushing the orders to the folio in Opera. Enable the toggle to send the POS orders directly from Duve to Opera.
How to Set up Stores in Duve
Scroll down to connect a Store
If Duve finds stores in your account, it will be presented and hosts can select the menu they want:
When the stores are added, they will show at the bottom of the page. If a host needs to edit, remove or add new stores, click 'Edit Synced Stores'
Set Up the Menu in Duve
Once the Stores are added, go to the Upsells > Manage page to create the Menus from the POS.
Click '+New Upsell'' and select Menu.
Click 'Sync from POS' from the pop up and select the store you want a Menu upsell to be created for.
Click Next. The Store will now be created into a Duve Menu, where all items in the Store will be synced.
All names, pictures, description and prices are pulled from the POS system. A user can edit each field that was synced from the POS except the price.
Automatic Updates from the POS
- New Stores - any new stores or items within an existing store will be synced automatically every 10 minutes from the POS
- New Items within an Existing Store - Any new item in an existing store will be synced to the Menu in 'draft mode' - where the toggle for that item is off
- Out of Stock Items - When a guest is browsing and selected items which are out of stock, Duve checks the availability in the POS when the guest clicks to Pay
- Changes made to Store Names or Items in the POS - In case the host changes the item or the Menu details in the POS, those new details will not overwrite the display details the host implemented in Duve’s Product builder.
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