We are excited to introduce a new feature designed to streamline the process of syncing guest details from Duve to OHIP. This enhancement aims to save time and reduce manual labor for hosts by automatically creating guest profiles in OHIP, including companions listed in the main reservations.
Overview
g. The new feature addresses this issue by ensuring all guest details, including those of companions, are synced directly to OHIP as guest profiles, not just as comments.
The following list are fields that are synced to companions in OHIP:
Field Mapping:
-
- Default Fields:
- First Name
- Last Name
- Phone
- Custom Fields (need to be configured in Duve as Custom Questions with Field Match):
- Gender
- Country
- City
- Address
- Zip Code
- Birthday
- Document Type
- Document Number
- Guest name, Address(city/country/address),home and billing address, nationality,ID/Passport, birthdate, gender
- Default Fields:
How to Set It Up
Go to Settings > Basic Details
- Select First Name and Last Name must be collected from "All guests", Allow skip = Never
- Select Email > Enable the toggle "Restrict unique answer per guest"
Custom Question setup
Supported Custom Questions in OHIP
- Gender
- Address, City, Country, Zip Code
- Billing Address, City, Country, Zip Code
- Birthday
- Document Number
All Custom Questions must have the correct field match and be listed as 'all guests / all adults'
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