New! EVA Integration for Regulatory Reporting in Singapore – Duve

Duve is excited to introduce our new integration with the STB EVA (E-Visitor Authentication) Hotel Interface, enabling hotels in Singapore to comply with local Immigration & Checkpoints Authority (ICA) regulations. This integration allows Duve to seamlessly transmit guest check-in data to STB EVA via API for real-time validation, enhancing operational efficiency and regulatory compliance.

Duve now complies with ICA regulations, which require electronic guest validation.

Overview

STB EVA is a government-regulated system requiring all hotels in Singapore to validate guest information electronically with the Immigration & Checkpoints Authority (ICA). Duve’s integration facilitates this by connecting directly with EVA via API.

Key benefits of this integration:

Seamless real-time check-in validation with ICA.
Compliance with Singapore’s immigration regulations.
Reduced manual workload for hotel staff.
Increased data accuracy and security.

Pricing

Reach out to your Customer Success Manager or to Duve's Support Team to request to enable Regulatory Reporting integration.

The Guest Experience

In the guest's Online Check-in, Duve will automatically collect and transmit the following from the first page:

Guest full name (First and Last Name)
Nationality
Passport number
Gender
Date of Birth
MRZ (machine-readable zone) data from passport scan

Under Required Documents step, Duve’s Online Check-in flow will prompt for an image of the guest's passport

Arriving to the Hotel - Face Match via Selfie

For more information, please see: New! Selfie Match for Online Check-in Required Documents verification

The guest will scan the QR Code at the Frontdesk and login with their details, then be prompted to complete the Selfie to match their identity.

The selfie must be taken at the hotel as required by EVA (Singapore Police Reporting).

ECI - not immediately (4).png Selfie - Pre (1).png OCI (1).png

Submitting Guest Information to EVA

Once Duve collects all of the relevant information, Duve will automatically submit the guest details (passport, nationality, DOB, passport image & verified selfie) to STB EVA with relevant booking details such as:

Booking ID, Hotel code, Kiosk or staff ID (depending on the check-in method selected when creating the integration)

Approved or Denied: EVA will reach out to the hotel directly to let them know if there are any issues with guest uploaded information.

How to Set It Up

This integration is available only to properties whose address is set in Singapore within Duve’s settings on the main brand or brand level.

Enable STB EVA Integration

Go to Settings → Connections → Regulatory Reporting → EVA Connections

To create a new connection, Click "+ Add New".

Required fields:

Brand – Select the hotel property (each brand requires its own setup).
Client ID / Client Secret / Hotel Code – Provided by the hotel via STB.
Check-in Validation (choose one):
- Staff ID & Name – For staff-led check-ins
- Kiosk User / User ID / Kiosk ID – For kiosk-based check-ins

Once all required fields are completed, click “Add” to register the connection.

When successfully connected, the page will refresh with the EVA Connection added:

Set Up Required Documents page

Configure "All guests" for who should submit documents.

Enable toggles for 'passport verification and data match' and 'face verification at hotel'

Passport Scan Requirement – Conditional Rule

Singapore residents are exempt from completing the EVA verification process.

To ensure this is handled correctly, please add the following condition to the Required Documents page:

Set Disable only on the condition that Guest country is Singapore

Monitoring & Logs

Submission attempts and STB EVA responses are logged within the reservation logs in Duve.
Failed attempts trigger alerts to hotel staff for manual review.

Tips and Tricks

Quality images matter: Ensure guests upload clear, unobstructed photos to avoid validation delays.
Pre-arrival prep: Use pre-arrival messages to educate guests on passport image and selfie requirements.
Check your logs: Use Duve’s reservation logs to monitor submission success and troubleshoot issues.
Use test credentials first: During initial setup, work in the STB test environment with provided credentials.
Contact support: For pilot participation or issues, reach out to Duve support to troubleshoot API failures or validation mismatches.

Use Cases:

Automated guest check-in authentication.
Secure submission of guest passport and identity information.
Real-time error handling and validation feedback.