Staff Assisted Check-in – Duve

The Staff Assisted Check-in feature introduces a powerful enhancement to Duve’s Online Check-In (OCI) experience by allowing hosts to remotely push check-in content, including registration cards, directly to guest-facing tablets.

With this new functionality, hotel staff can seamlessly manage multiple connected tablets, broadcast key actions, and monitor guest progress- all directly from the Duve dashboard.

Introduction

Check-ins often rely on physical tablets, manual staff assistance, and inefficient workflows.

The need for a native, integrated solution within Duve led to the development of Staff Assisted Check-in, empowering properties to adopt Online Check-in more broadly, reduce operational friction, and improve the guest journey.

What Is Staff Assisted Check-in?

Staff Assisted Check-in allows hosts to:

Connect and manage multiple guest-facing tablets.
Push check-in flows(quick actions) and registration cards to those devices.
Monitor form submissions in real time.
Reset and prepare devices between guest sessions.
Offer guests a self-service kiosk-like experience.

Pricing

For more information, contact our Support Team or your dedicated Customer Success Manager.

How to Set It Up

For multi-brand accounts:

Go to Settings
Select the relevant brand
Navigate to Check-in > Check-in Portal
Enable the Enable check-in toggle at the brand level

A new toggle named Device Control appears under the Check-in Portal tab.
Click Set up to begin the process.

Connect a Device

Click Add Device to generate a 4-digit connection code

2. On the external tablet, visit the provided URL and enter the code

3. Once connected, name the device (e.g., “Lobby Tablet A”) and save it.

Each device must have a unique name.

3. Device Management

Connected devices can be viewed and managed from the Device Management screen.

Available actions include:

View connected devices under the Device Management screen.
Actions available:
- Rename device.
- Remove device (with confirmation).
- Resync device if the connection is lost

An overview indicator shows the total number of connected and unavailable devices:

Managing Devices from the Front Desk

For properties with Staff Assisted Check-in enabled, a Devices icon appears in the front desk header.

The icon displays:

The number of connected devices
The number of disconnected devices

All users can open the Devices panel to view device status. However, access to device setup actions and settings depends on user permissions.

Inside the panel, staff can see:

A list of connected devices
A list of disconnected devices
Each device’s status and last connection time

Devices are listed alphabetically for easy identification.

Resyncing a Disconnected Device

If a tablet becomes disconnected (for example, due to network or power issues), it can be restored directly from the front desk or from the Control Device settings page.

When a device is disconnected, a Resync option appears next to the device name:

NOTE: The Resync option is available to front desk staff and does not require access to platform settings or admin-level permissions.

When resyncing a device:

The external tablet automatically refreshes and displays the connection screen
A new 4-digit connection code is generated:

3. The host enters the code to reconnect the device:

Once reconnected:

The device status updates to Connected
The last connection time is refreshed
The existing device name is preserved

No backend assistance is required to complete this process.

NOTE: Resyncing restores the existing device connection without removing or reconfiguring the device.

How to Use It

From the Reservations, Task Manager, or Communication Hub pages, hosts can click "Send to device".

Tasks Page:

Reservation page:

Communication Hub:

Select the desired check-in flow page (e.g., Sign Registration Card, Update Personal Info) and select which device to send the page to.

Click “Start Sharing” to push the page to the guest-facing tablet.

Monitor the session through a broadcast toolbar — stop or adjust content as needed.

From the Host's View during the time that the guest is completing the page sent to the device:

When the guest has successfully completed the form sent to the device.

Session Interrupted or Device Connection Errors

If the device is not connecting, go to Settings > Apps >Safari on the iPad and disable the "Block Pop-ups" toggle.

During the Connection process, if the code expires

In case the connection to the device fails:

If further investigation is needed for failures connecting the devices, please inquire with Duve Support.

Host View

In case the connection to the device is lost during the sharing for any reason, an error message will be displayed at the broadcast bar for 5 seconds. Then, go to Resync device.

Tips & Tricks

Label Your Devices Clearly

Use recognizable names like “Front Desk Tablet” or “Spa Check-In iPad” to avoid confusion — especially useful for multi-device properties.

Save Time with Defaults

The system remembers your last-used page and device, streamlining repetitive tasks for high-traffic properties.

Handle Page Changes Smoothly

If a guest walks away or doesn't submit their form, use “Stop Sharing” to reset the device and prepare it for the next check-in.

Recover Devices Quickly

If a tablet disconnects, use the Resync option from the front desk to restore it immediately.

Desktop-Only Actions

Sending content to devices is available only in desktop mode, ensuring better control and visibility for staff users.

User Permissions

Only Manager-level users can access the Remote Control section.