HotSOS Task Management Integration – Duve

Duve is excited to announce its new integration with HotSOS, a leading task management platform in the hospitality industry. This integration enables hotels to streamline operations by automatically creating tasks in HotSOS based on guest activity or service requests within Duve.

The integration is designed to:

Enhance operational efficiency through automation
Eliminate manual task creation
Ensure consistent task management from guest request to completion

Supported Task Types:

Maintenance Tasks
Housekeeping Tasks
All other Task Types

Pricing

In order to open HotSOS integration, customers must purchase the Add-on. HotSOS is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and HotSOS. The workflow includes:

Custom upsell or Menu Product Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
Custom Service Setup: Hosts define external IDs for each custom service in Duve (see below).
Trigger Configuration: Hosts set up webhooks to send data to HotSOS whenever a guest requests a custom service.
Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in HotSOS.
Task Confirmation: HotSOS confirms task creation, which is logged in Duve for transparency.

How to Set it up?

What is needed to start the process?

1. Request/Locate Credentials for HotSOS Integration from HotSOS's Support Team

HotSOS URL
Username
Password

In the meantime, Start Setup of Menus or Custom Products

Duve hosts can already start to set up a menu product or custom service and align it to Housekeeping and Maintenance Requests

Note: Please ensure that Housekeeping and Maintenance requests are separated to 2 separate products in Duve.

Within the Service Setup

When seting up the Menu Item or Custom Product, make sure to set the condition to be visible only from the check-in date on to ensure orders cannot be placed before guests arrive.

Navigate to Dashboard > Upsell > Manage

Select 'Edit'