Duve is excited to announce its new integration with HotSOS, a leading task management platform in the hospitality industry. This integration enables hotels to streamline operations by automatically creating tasks in HotSOS based on guest activity or service requests within Duve.
The integration is designed to:
- Enhance operational efficiency through automation
- Eliminate manual task creation
- Ensure consistent task management from guest request to completion
Supported Task Types:
- Maintenance Tasks
- Housekeeping Tasks
- All other Task Types
Pricing
In order to open HotSOS integration, customers must purchase the Add-on. HotSOS is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.
How It Works
The integration uses unique identifiers and webhooks to map tasks between Duve and HotSOS. The workflow includes:
- Custom upsell or Menu Product Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
- Custom Service Setup: Hosts define external IDs for each custom service in Duve (see below).
- Trigger Configuration: Hosts set up webhooks to send data to HotSOS whenever a guest requests a custom service.
- Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in HotSOS.
- Task Confirmation: HotSOS confirms task creation, which is logged in Duve for transparency.
How to Set it up?
What is needed to start the process?
1. Request/Locate Credentials for HotSOS Integration from HotSOS's Support Team
- HotSOS URL
- Username
- Password
In the meantime, Start Setup of Menus or Custom Products
Duve hosts can already start to set up a menu product or custom service and align it to Housekeeping and Maintenance Requests
Note: Please ensure that Housekeeping and Maintenance requests are separated to 2 separate products in Duve.
Within the Service setup
Services must be set to 'Free'
Each item must have an External ID in the upsell in order to successfully push to HotSOS.
Single Product:
Multi Product:
Mandatory Last Step
- Make sure the Room Number is set on the Room/Rental
To do this, please go to the Frontdesk.
Click on the Rooms/Rentals
Go into each Rental and check that the Room Number field is filled in as shown below:
Order Management and Logs
When the Order is Synced Successfully
A Log is shown on the Order page when it is successful
A log is also shown when it errors:
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