Nuvola Task Management Setup

Duve is excited to announce its new integration with Nuvola, a leading task management platform in the hospitality industry. This integration enables hotels to streamline operations by automatically creating tasks in Nuvola based on guest activity or service requests within Duve.

The integration is designed to:

• Enhance operational efficiency through automation
• Eliminate manual task creation
• Ensure consistent task management from guest request to completion

Supported Task Types:

• Maintenance Tasks
• Housekeeping Tasks
• Bellstand Tasks
• Frontdesk Tasks
• Valet Tasks
• Security Tasks

Special Fields Sync:

• Sync of Specific Date and Hour of Task
• Special Requests Field

Pricing

In order to open Nuvola integration, customers must purchase the Add-on. Nuvola is an add-on feature that will be available upon request and at an additional monthly cost of $0.50 per unit with a monthly minimum of 50 eur required. For more information contact our Support Team or your dedicated Customer Success Manager.

How It Works

The integration uses unique identifiers and webhooks to map tasks between Duve and Nuvola. The workflow includes:

1. Custom upsell Setup: Hosts define free upsells - custom services in Duve (e.g., towel service or deep cleaning).
2. Custom Service Setup: Hosts define external IDs for each custom service in Duve.
3. Trigger Configuration: Hosts set up webhooks to send data to Nuvola whenever a guest requests a custom service.
4. Task Mapping: Task attributes such as room number, guest name, service type, and delivery time are mapped to corresponding fields in Nuvola.
5. Task Confirmation: Nuvola confirms task creation, which is logged in Duve for transparency.

What is needed to start the process?

1. Request/Locate Credentials for Nuvola Integration from Nuvola Support Team

• Nuvola client ID
• Nuvola client secret
• Nuvola Username
• Nuvola Password
• Nuvola Hotel ID
• Nuvola Department ID

In the meantime, Start Setup of Custom Products

Duve hosts can already start to set up a custom service and align it to the supported task type requests.

Note: Please ensure that the task type requests are separated to each separate product in Duve.

Within the Service setup:

Services must be set to 'Free'

Each item must have an External ID (Provided by Support) in the upsell in order to successfully push to Nuvola. 

Single Product:

Multi Product:

Mandatory Last Step

1. Make sure the Room Number is set on the Room/Rental

To do this, please go to the Frontdesk. 
Click on the Rooms/Rentals

Go into each Rental and check that the Room Number field is filled in as shown below: