Dashboard – Duve

Welcome to the Duve Dashboard, where we give you a high-level view of your hosting status, in real-time.

Frontdesk Dashboard

Today’s Overview

In this section, you can view the daily tasks in your account.

Click on any of the boxes in the section to be forwarded to the Tasks page to view the status of all the sub-tasks.

Conversion Rate

This section shows the conversion rate for the online Pre Check-Ins for the current month. The percentage below (in either red or green) is the change in conversion rate since the previous month. On the right you have the pie chart, showing Fully Completed and Partially Completed Pre Check-Ins.

This section can also be filtered to show Pre Check-In conversion rates for the previous or future months.

Incomplete Pre Check-Ins

Each day on the dashboard, you will see the number of guests that have yet to complete their Pre Check-In for the arrivals today and the next 2 days.

When hovering over a number, you will see the number of incomplete check-ins out of the total number of check-ins for that day. The red dot icon indicates that there are incomplete pre-check-ins.

You will also see two action buttons:

Envelope – This button will send another Pre Check-In reminder by email to all the incomplete Pre Check-Ins for that day (in addition to the automatic reminders).
Lock – This button will send the Arrival Email with the relevant codes (if listed under the Rental/Room) to all the check-ins for that day.

Guest Satisfaction

This section shows the average ratings that your guests have left on the Pre Check-Out wizard. This section can be filtered by Overall Guest Satisfaction, current month, recent month, or by past years. For more details, visit the Analytics & Reviews section.

Completion Tips

In this section, Duve will show sections of missing guest information or incomplete rental information. It is sorted by importance level and is updated each time the Dashboard is loaded. The number that appears in each row indicates the number of rooms/rentals with missing information.

When iCal links are used and not all the information is provided by the booking source, this is a quick way to find out which information needs to be updated in the reservation.

Click on a row to update or complete the missing information.

The Guest Experience

The right-hand side of the page shows an overview of all the Duve automation tools in your account.

At each point of the guest journey, you can view the status of the Duve automation tool for the day. Active tools will show as green and inactive tools will show as red.

For more information, click the tool to experience a setup tutorial of the service for a demo room/rental or one of your own rooms/rentals. You can also edit the tool from this page.

Happy Hosting!