In this article, we will go over the setup of the Rental Page for VR's.
Rental Settings - VR |
Rental Page Setup
Once Duve is connected to your PMS or Channel Manager, the rooms/rentals will push into Duve and update automatically.
Note: If there are no future reservations for a new room/rental in the PMS or Channel Manager, the room/rental will not show in Duve until there is a new reservation made.
On the main page, there are 2 sections, "Active" and "Inactive".
Active shows the rooms/rentals that have an active connection and are receiving reservations.
Inactive shows the rooms/rentals that are not being used, should not be receiving reservations, and should not have a connection.
Note: A rental cannot be deleted, it can only be made inactive.
Each column you see has a search bar associated with it, for easy searching of rooms/rentals by various details. You can add more columns and also hide columns using the 3 bar navigation icon located in the top right. Select the check boxes of the field columns you would like to view. Deselect/uncheck the box the fields you want to hide.
To view the page for a specific room/rental, click on it, and a new page will open containing all the details of the room/rental.
Information
The information section is pulled from the PMS.
Location
Location is very important to be included, especially for rentals. Include address and map coordinates in order to use transportation upsell.
Tags & Brand
A host can "tag" different properties – these are relevant for categorizing properties for security deposits, upsells and guidebook posts by a tag.
A host that has multiple brands under their account can add the specific brand to the property. This will help in other features where you can filter by brand, and associate guidebook posts, upsells, pre scheduled messages and more to only rooms/rentals within that specific brand.
In the Rental*
Property Type: VR, depending on accomodation type listed on Rental
Bed Types
Property Type: VR
The types of bed within the rental. This information is useful for custom questions.
WiFi
The room/rental specific wifi details added in this section will be shown to the guest in the arrival email as well as in the Guest Area.
Access Info
If the room/rental or building has an access code, it can be entered manually or will either be pulled directly from a supported PMS. The access codes will be release with the arrival email and will be able to be accessed through the Guest App.
Connectivity
The External ID is a unique ID for the specific room/rental. All active rooms should have their external ID, which should correspond to the external ID in the PMS. Here you can find Duve’s iCal link of the rental which can be placed on multiple booking websites to sync the rental occupancy from Duve in real time (syncs approx. every 10 minutes).
iCal Import
Property Type: VR
You can also use the iCal Import field to add iCals from 3rd party websites (such as Airbnb and Booking.com), which will sync INTO the Duve calendar.
Note: Some 3rd party websites limit the information they share through their iCal links. When this happens, you can manually update the reservations using our Completion Tips. Click here to understand how to fill out the completion tips.
Check-In Settings
Property Type: VR
You can override the earliest check-in hour per rental. Enable the toggle switch for "Override default settings" and select the hour you would like set for the specific rental. It will only affect this rental and will not change the main default settings. Remember to click save!
Check-In Options
In each room/rental, you can customize the check-in options. For example, if you have three rentals that require three different check-in options as Rental check-in, Office check-in, and Self check-in, you can override and select only the option that is relevant for the rental. To override the settings for Check-In Options per room/rental, enable the toggle switch for ‘Override default options’, then enable the relevant check-in options or add a new option for the room/rental.
You can also customize the Smart Early Check-In options in this section. Enable the relevant check-in options or add a new option for the room/rental.
Remember to click translate and then save when you are done!
Check-Out Settings
Property Type: VR
You can override the latest check-out hour per rental. Enable the toggle switch for "Override default settings" and select the hour you would like set for the specific rental. It will only affect this rental and will not change the main default settings.
Collect Security Deposit
You can override the main default security deposit settings per room/rental. Enable the toggle switch for "Override default settings" and select edit the new settings for the specific room/rental. It will only affect this rental and will not change the main default settings.
Late check-out Upsell
In each room/rental you can customize the late check-out upsell timing and pricings. Enable the toggle switch for "Override the late check-out upsell default pricing" and select "Add new time frame" to create a new time frame and pricing of the Late Check-Out upsell for this room/rental. It will only be shown to reservations on this room/rental and will not affect the main default settings.
Check-Out Instructions
To add a new check-out instruction unique to this room/rental, enable the toggle switch for "Override default check-out instructions for this rental". Select "Add new" to begin creating the new unique check-out instruction. If you would like to remove an instruction for the room/rental simply click the trash bin icon and save and it will remove it only from this room/rental.
Remember to click translate when you are done!
Default team member assign
Property Type: VR
If there are team members that are in charge of the Check-in, Check-out or Cleaning of this rental, they can be added here, and they will be auto assigned to this rental’s tasks for each new reservation.
Unique cleaning tasks
Property Type: VR
Cleaning tasks that are unique to a rental can be added here by clicking "Add task". These tasks will show in the Task Notes for the Cleaner in the post check-out cleaning.
Contact Information
Property Type: VR
If your rental has contact information that is different from the main contact information, you can add it here by enabling the toggle switch for "Override default contact information for this rental" and inputting the unique information.
Automation tools override
This menu is here to help you to override the automation tools for the room/rental. You can do that here by enabling or disabling the toggle switches, which will override the main default settings set for the account.
Special Notes
Any special notes about the room/rental can be added in the text box here. The Special Notes can then be used as a dynamic parameter in the E-Signature page, on a Guidebook post or in the Arrival email. Remember to click translate when you are finished editing!
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