The Tasks page is your daily operations board. It brings together every arrival, departure, cleaning, and general task for a selected day or date range, so your team can see what needs to happen, who is responsible, and what is already done, all from one screen. You can work in List view (detailed tables by task type) or switch to Calendar view to see all your rooms or rentals and their reservations for the month.

Quick navigation:

• Use cases
• Before you start
• How to use it
  • Switch between List view and Calendar view
  • Choose the dates and whose tasks to show
  • Filter by task type
  • Use the options menu
  • Customize and filter columns
  • Assign a task
  • Mark a task as done
• Task types
  • Arrivals
  • Departures
  • Clean
  • General tasks
  • All Tasks
• Calendar view
• Restrictions & Limitations
• Tips & Tricks
• FAQs

Use cases

• Start the day with a clear list of who is arriving and leaving, and how far each guest got with online check-in.
• Assign greeters, check-out handlers, and cleaners, and let team members see only their assigned tasks.
• Spot same-day turnovers (a check-out and a check-in in the same room or rental on the same day) so cleaning can be prioritized.
• Release or hide access codes, send arrival messages, or resend the pre-check-in link without leaving the page.
• Create one-off general tasks (for example, "replace the TV remote in room 12") with a due date, time, and assignee.
• Export the day's (or a date range's) tasks and guest details to Excel or CSV.

Before you start

• Make sure your team members are added as users so you can assign tasks to them.
• To assign a default greeter, check-out handler, or cleaner per rental, set them on the rental page. New tasks for that rental are assigned to that user automatically.
• Some actions require specific permissions. For example, creating a reservation requires permission to edit reservations, and exporting requires permission to export data.

How to use it

Switch between List view and Calendar view

At the top of the page, use the tabs to switch between List view and Calendar view.

Choose the dates and whose tasks to show

1. Open the first dropdown and select Company Tasks (all tasks) or My Tasks (only tasks assigned to you). If your account uses brands, you can also filter by a specific brand.
2. Open the second dropdown and select Daily or Date Range.
   • Daily: a week strip appears. Click a day to see its tasks below; use the arrows to move to the previous or next week, or click Today to jump back to the current day. Each day in the strip shows how many tasks are scheduled and how many are done.
   • Date Range: pick a start and end date to see all tasks in that range.

Your Company Tasks/My Tasks choice is saved to your user profile, so it stays the same the next time you sign in, on any device.

Filter by task type

Use the tabs below the dates to choose what you see: Arrivals, Departures, Clean, General tasks, or All Tasks. Each tab shows the number of tasks in parentheses.

Use the options menu

Click the 3 dots icon on the right side of the tabs to open the options menu:

• New Reservation: opens the Create Reservation page, where you can add a reservation manually.
• New Task: opens the New Task popup. The task is added to General tasks.
• Export (Excel) / Export (CSV): downloads the tasks currently shown (based on your selected dates, tabs, and filters), together with the guests' details.
• Hide Completed / Show Completed: hides completed tasks from the list, or shows them again.

Customize and filter columns

Each task type has its own table. To choose which columns appear, click the columns icon next to the tabs (or next to each table's title in All Tasks) and select or clear the checkboxes. Your column choices are saved to your user profile.

You can also filter a table by a specific column (for example, by greeter) and resize columns by dragging their edges. Your column filters are kept when you leave the Tasks page and come back.

Assign a task

Click the assign icon in the Greeter or Assign column and select a team member. Only team members who have access to that reservation's brand appear in the list. To remove an assignee, select Unassign.

Mark a task as done

Click the check icon at the start of the row. For arrivals, departures, and cleaning tasks, a confirmation appears because this action can't be undone. General tasks can be toggled between done and pending at any time.

Completed rows appear faded in the table.

Task types

Arrivals

Shows all scheduled check-ins for the selected date or range. The header shows how many arrivals are done out of the total.

Default columns:

• Room/Rental: the room or rental name. The name appears in a different color when there is a same-day turnover (a check-out and a check-in in the same unit on the same day). A sub-reservation is marked with an arrow icon. Click the name to open the reservation.
• Guest name: click to open the reservation, or click to copy the name.
• Greeter: the team member assigned to welcome the guest.
• Online Check-In: the guest's progress with online check-in:
  • Done: a green label appears.
  • Partially: the guest started but hasn't finished. Click Continue to resume the check-in with the guest at the front desk.
  • Not started: shows how many pre-check-in emails were sent, with a button to send the pre-check-in now and a Start button to begin check-in with the guest on your device. If there is a problem (for example, an invalid or missing email), an alert icon appears with a tooltip explaining it.
• ETA: the estimated arrival time the guest selected. If the guest didn't select one, your minimum check-in time is shown as "Unknown".
• Last check-out: when the previous guest checked out of the same unit.
• Next check-in: when the next guest checks in to the same unit. If there is no check-in within 14 days, "Over 14 days" is shown.

Optional columns you can add: Address, Room Number / Apartment Number, City, Guest phone (with a WhatsApp shortcut), Email, Agent, Digital Registration, Reservation Status, Check-in date, Check-out date, Arrival method, Check-in method, Landing time, A/C/B (adults/children/babies), Opt-in marketing, Custom questions, Source, Note, PMS notes, External ID, Rent price, Source nickname, and OTA external ID.

Columns that appear only when the related product is enabled:

• ID Verification: shows Passed or Failed for the guests' identity documents. Available when AI document verification is enabled.
• Guest Registration: shows each guest's progress through staff-assisted check-in on a front desk device. Each guest has an avatar with a green check mark once they finish. Hover over an avatar to see the guest's name and each step (such as basic details, custom questions, document scan, payment, and contract signing). Available when Control Devices is enabled.
• Regulatory reporting status: shows whether the guest was reported to the local authority. Available when a local authority integration is active.

Arrival icons

• Shield icon (security deposit): gray when not yet collected, gold when secured with 3D Secure, green when collected, and red when required but not collected.

  • When the deposit is collected, click the icon to Charge deposit.

    

  • When the deposit isn't collected, click the icon to Allow guest to skip security deposit. The icon then changes, and hovering over it shows who allowed the skip and when.

    

  • After a deposit is charged, hovering over the icon shows who charged it, the amount, and when.

    

• Dollar sign icon (payment for stay): green when paid, red when there is an amount due and payment wasn't completed, and gold when secured with 3D Secure. Hover to see the amount due and the amount collected by Duve.

  

• Key icon (mobile keys): 
  • When the key is grey, mobile keys are not supported.
  • When the key is partially green, it has not yet been used.
  • When the key is fully green, it has been accessed.

    • Only viewed when there is a Key Provider connected

      

• Credit card icon: green when the guest's credit card was scanned and uploaded. Click it to copy a "Documents Received" note.
  Note: only relevant if the "Require credit card photo scan" Extra Customization Setting is enabled.

  

• Passport icon: shows the status of required identity documents (none, partially received, or all received). Hover to see a preview thumbnail of the latest document.

  

• Lock icon: shows whether access codes are released (unlocked) or hidden (locked). Click it to release or hide codes, or to send the arrival message.

  

  

• Lightning bolt icon (quick actions): opens a menu with:
  • Start chat
  • Allow, revoke, or refresh mobile keys (when a key provider is connected)
  • Release codes / Hide codes
  • Book a service (when front desk upsells are enabled)
  • Send pre check-in now
  • Send arrival message by Email, SMS, WhatsApp, or Email & SMS (SMS and WhatsApp require SMS billing to be enabled)
  • Send to device (when Control Devices is enabled)

  • Open guest link to... (opens a specific step of the guest's online check-in)

    

Departures

Shows all scheduled check-outs for the selected date or range. It shares most columns with Arrivals. Columns unique to Departures:

• Pre Check-Out: Done (with the date) when the guest completed pre check-out, Partially when started, or the number of reminder emails sent when not started. A button lets you send the pre check-out now.
• Check-Out / Estimated: the guest's estimated check-out time.
• Staff, Cleanliness, and Room & Facilities / Rental score: the ratings the guest gave in the pre-check-out review.

Departure icons:

• House icon: red when the guest left a comment about the property.

  

• Quote icon: red when the guest left a comment after the rating.

  

• Lightning bolt icon: start a chat with the guest or send the pre-check-out now.

Clean

Shows all cleaning tasks for the selected date or range. A cleaning task is created automatically for the check-out day and time of each reservation. You can change the cleaning date and time directly in the table.

• Assign: the cleaner assigned to the task.
• Date and Time: when the cleaning is scheduled. Click to edit.
• Next check-in: the date of the next check-in to that unit.
• Next A/C/B: the number of adults, children, and babies in the next reservation.
• Notes for cleaner: notes for the assigned cleaner. Cleaners can add to these notes too.

General tasks

Shows standalone tasks that you created with New Task. When you create a task, the assigned team member receives an email notification.

To create a general task:

1. Click the 3 dots icon and select New Task.

   

2. Set the Due date and Due hour.
3. Enter a description in the Task field.
4. Select a team member in Assign to.
5. Select the Property (required).

6. Save the task.

   

To edit or delete a general task, open it from the table, make your changes, and save or delete it.

Columns:

• Room/Rental: the related room or rental.
• Assign: the assigned team member.
• Name: the task description.
• Due: the due date and time. You can edit it directly in the table.
• Lightning bolt icon: send a task reminder email to the assigned team member.

All Tasks

Shows every task type on one page, each in its own table, with a done/total count for each section. Empty sections are hidden.

When Control Devices is enabled, the Arrivals count shows the number of guests who completed registration out of the total number of guests, instead of the number of reservations.

Calendar view

The Calendar view shows all of your active rooms or rentals and their reservations for the month, with each reservation shown as a block across its dates.

• Use the month dropdown and the arrows to move between months.
• Select Today only to see only today's check-ins and check-outs.
• Use the search field to find a specific room or rental.
• Click a reservation block to see its details and quick actions (such as starting a chat, opening the reservation, releasing or hiding codes, and sending the pre-check-in email).
• Right-click a date in a rental's row to create a task or a new reservation for that date.
• Each reservation is shown as a time period block on the calendar. If the pre-check-in is complete, the reservation booking will show as green, and the arrival time will be shown.
• A black dot will be shown on the day where a general task has been assigned on the Room/ Rental.
• A yellow icon will show when there are back-to-back reservations (check-out and Check-in) on the room.
• An orange yield icon will show when a reservation is missing the guest email.
• A red or white question mark will show when a guest has not completed the pre-check-in.

Restrictions & Limitations

• Staff users: always see My Tasks by default, don't see the 3 dots options menu, and don't see the Calendar view tab.
• Calendar view: hidden for users without permission to view the calendar.
• New Reservation: shown only to users with permission to edit reservations.
• Export: shown only to users with permission to export data.
• Assigning: users without permission to assign users can see assignees but can't change them.
• Pricing: users without permission to see reservation pricing don't see the security deposit and payment icons.
• Notes: the Note and PMS notes columns are hidden for users without access to those comments.
• Package limitations: on Communication Hub only and Lite packages, the Online Check-In and Digital Registration columns aren't available, and the quick actions menu only offers Start chat. The Online Check-In columns are also hidden when online check-in is blocked for your account.
• Marking done: marking an arrival, departure, or cleaning as done can't be undone from the Tasks page.
• Expired reservations: guest link quick actions aren't offered for expired reservations.

Tips & Tricks

• Use My Tasks to give each team member a focused list. The choice is saved per user.
• Hover over a row and use the lightning bolt icon to act on a reservation without opening it.
• If a guest muted automated messages, sending the pre check-in manually asks you to confirm first, so you don't message them by mistake.
• Use Hide Completed during busy check-in hours to keep only what's left to do on screen.
• Set default greeters and cleaners on each rental page so new tasks are assigned automatically.

FAQs

Q: Why don't I see the 3 dots options menu? 
A: Staff users don't have access to the options menu. If you're not a staff user, check with your admin about your permissions.

Q: Why is the New Reservation option missing from the menu? 
A: It appears only for users with permission to edit reservations.

Q: Can I undo marking an arrival, departure, or cleaning as done? 
A: No. A confirmation appears before you mark these tasks as done because the action can't be undone. General tasks can be switched back to pending at any time.

Q: Who receives a notification when I create a general task? 
A: The team member you assign receives an email notification. You can also send a reminder email from the lightning bolt icon in the General tasks table.

Q: Why don't I see the Guest Registration column? 
A: It's available only when Control Devices is enabled for your account. Once enabled, add it from the column chooser in the Arrivals table.

Q: Why does a room name appear in a different color? 
A: It indicates a same-day turnover: a guest checks out and another checks in to the same unit on the same day.

Q: What does "Over 14 days" mean in the Next check-in column? 
A: There is no upcoming check-in for that unit within the next 14 days.

Q: Will my column choices and filters be saved? 
A: Yes. Your visible columns and Company Tasks / My Tasks choice are saved to your user profile, and your column filters are kept when you navigate away and come back.

Q: What does the export include? 
A: The tasks currently shown on the page (based on your dates, tabs, and filters) and the related guest details, in Excel or CSV format.