How to Set Up Late Check-out – Duve

Generate more revenues without effort by letting Duve offer your guests the option to book a late check-out in a smart process.

Here you can set a paid late check-out which will be displayed during the pre-check-out wizard and in the guest app.

How to set it up?

To set up the late check-out upsell, go to Settings > Check-out > Late Check-out

Select '+Add new' to create a custom Late Check-out upsell

Visibility Filters

You can control which guests can see and access the late checkout option based on specific criteria.

For more info on Conditions please see here.

Description

Here you can edit the Title and Description for the Late check-out upsell and add any featured images.

For more on updating display images, see Customize Images for Early Check-in & Late Checkout upsells in the Guest App.

Booking options

You can choose if you want your guest to pay instantly or by requiring approval.

Instant booking is when you set your system to be ready for guests to book the room straight away, without your approval. If the upsell is set to Instant booking, the upsell will only be offered when the room does not have a reservation for the night after the stay.
Require approval will be the option that you need to confirm manually the guest booking; you will be able to approve based on your room. If the upsell is set to Request Approval, the upsell will always be available for booking, regardless of your occupancy.

Availability

Customize the Upsells' Visibility to guests, Update a Description and set the Display image to guests.

Time frames & prices

In this field, you must choose the days you want the Late check-out option to be available.

Payment options

There are two payment options in Duve:

Payment by Cash/ Add to Hotel Bill (for hotels only)
Payment by Credit Card (Payment by Credit Card is only possible if a payment provider is connected).

Discounts (Optional)

You can choose to enable discounts for the guests who will book their late check-out through Duve.

You can set how much discount the guest will receive, depending on how many days before the check-out service will be booked.

Cancellation policy rules

Set how much refund your guest will receive depending on the time of their cancelation. If no rule is set, the service will be 100% non-refundable.

Built in Late Checkout auto message

Here you can determine what text the guest will see when receiving the message, and you can choose to add conditions to the message.

Right under the conditions, you can choose if you wish the message to be sent via SMS, WhatsApp, or Duve chat, and write the text you want the guest to receive when the upsell is offered to them.

Advanced options (optional)

Under the advanced options, you can add any emails that you want to receive orders. You can make sure that the reception email will always receive the emails as well.

The Billing Identifier field must be used according to your upsell/service setup in your PMS (Optima, Beds24). The name under the Billing identifier will need to match the name or ID of your PMS upsell exactly.

Managing Account vs. Brand Settings

Late Check-Out can be managed at both Account and Brand levels.

Default Behavior

Brands automatically inherit Late Check-Out offers from the Account level.

Override Behavior

Activate the Override toggle at the Brand level to create custom offers.
Once enabled:
- Account-level offers will no longer apply to that brand
- You can define brand-specific Late Check-Out offers

For more information on Late Checkout Customization see here.

The next step of the Online Check-out setup is: Guest Billing Signature

The Host Experience

When a message from the Late Checkout auto message is being sent to guests, there will be a log in the Communication Hub that the "Built in Late Checkout auto message" was sent.

Managing Late Checkout Orders & Requests

All orders are shown in the Upsells > Orders page.

All order requests are shown in the Upsells > Requests page. Requests can be approved or denied from this page, for more information, please see: Upsell Operations - Approving Order Requests

The Guest Experience

If the guest selects an ETD within the time frames set of the Late Check-out upsell, they will be shown only the Late Check-out option.

Note: The 20% off tag for the Late Check-out does not show.

If Late Check-out requires approval and once the request for Late Check-out has been sent, the guest will recieve an email regarding the request.

The guest will recieve an email confirming the Late Check-out.

Host Experience

If required approval is enabled for the Late Check-out Upsell, the host will recieve an email asking to approve or deny the request.