The guidebook categories and posts are visible to the guests in their Guest App. They can be created using posts consisting of different types of "blocks" within the categories. The visibility can be customized using tags, brands, and rooms/rentals.
To create a new category, click "Add new" > Category. To edit is a an existing category, click on the title name in the Guidebook menu. This will open a pop up box to enter the Category Name, which will show in the Guest App. Select an icon from the menu or upload your own. These icons will be shown in the Guest App, the view can be chosen in "Advanced Options".
Note: Category names will only be shown in the Guest App if there are posts within the category.
Categories View - Advanced Options
Choose between the "minimalist" view and the "card grid" view for your categories. This is how they will display on your guests Guest App.
Please note that only in the "Card grid" view can you upload and use your own icons.
When adding a new post, you can add new or add from template. When the Post page opens, select the category for it to live within, and begin editing by inserting a title for the post. Emojis can be also be inserted into this field using copy and paste.
To add to the post, click ‘Add first block’ to see the menu of each type of block that can be added to the post. A user can insert text boxes, images, videos, maps, PDF files and links to Upsells. For formatting, icon boxes, accordion posts, and spacers can be inserted.
To link to the Access Codes, an ‘Access Room/ Rental’ block can be added to any post.
There are formatting options such as headers, bullets, numbers, bold, italics, hyperlinks, dynamic parameters and emojis that can be added to the text box.
When saving text, click to edit the text box, click ‘Translate’, then ‘Save’ so the text is auto-translated into every language.
When adding images, they can be entered one at a time or in a slideshow format. To add one at a time requires multiple building blocks, while the multiple photos in a slideshow can be built into one building block.
To add a video, paste the video URL and it will embed in the guidebook post.
To add a map, insert the full address or the map coordinates.
Insert a PDF file block that, upload a PDF file, and when clicked on, will open a new tab with the file. To upload the PDF file to the block, click on the cloud with arrow icon.
Link to Upsell
Add an upsell within a post for the guest to have direct access to a relatable upsell.
Important: Pay attention to the visibility of the upsell (tags, rooms/rentals/brands etc.) when adding an upsell to a post so that the visibility aligns and the upsell is able to be viewed within the post.
At the bottom of each post you have access to the additional "Advanced" options. Click "Show Advanced" to see settings for how posts can be added to the Arrival email, set with time restrictions, placed in the public Guest App and more!
Add to Arrival Email
You can make a post visible in the Arrival Email. The guest will see a preview and then be able to click on it to read the whole post.
Show in "Public Guest App"
Allow guests not signed in to be able to see the post in the Guest App. This can be used in combination with the Digital Spots. For example a post about the restaurants hours can have a digital spot in the lobby for anyone to scan and see the specific post in the Guest App, whether they are signed in or not.
A host can set time restrictions for when a post in the guidebook will be visible to guests. The timing can be set for when to start showing the post, when to hide the post, or to show the post only if the codes have been released (once the arrival communication has been sent).
Add a Shortcut
Link a post to show in other Guest App areas.
Limit by reservation status & source
Choose which guests can see the post based on their reservation status and their booking source.
Set an expiration date for a post to be disabled and no longer visible in the Guidebook. For example a post about a specific event, set an expiration date so the post is not visible after the event has already happened.
You can select the visibility of a post to choose where and to who it will be visible to. The post visibility can be limited by tags, by room/rental, and by brands. You can also set conditions for guests that match the conditions.
If brands are available, you can select from the "properties" list which brands you would like the post to be visible to. When this is selected, the post will be visible to all the guests with reservations for rooms/rentals within that brand.
After that, you have the option for whether the post will be visible to all the guests, guests within selected rooms/rentals, or if you have tags available, you can have it only visible to rooms/rentals with a tag linked.
Conditions can also be added such as booking source, relating to a custom question, if there are children on the reservation, and many more. Simply select from the dropdown menu and set up the condition.