For any service that is created in Duve that you would like to send back information to Mews, here is what must be added from Mews so that it will correctly sync back.
Each Payment for Stay & Upsell in Duve requires a service (do not create a Product within a service). To sync upsells back to Mews as a Product, Sync Upsells back to Mews as a Product.
How to Set It Up?
2 items to set up:
- Billing Identifier
- Payment Methods in the Mews account
To set up the Billing Identifier
In Mews, go to Settings:
Go to Menu>Services.
Create an Additonal Service, not a Bookable Service.
Add the Name of the Additional Service and save.
Add the Name of the Additional Service and save.
Copy URL of the page after Detail/“….“. The Highlighted section in Step 2 is the Billing Identifier.
Go to Guest Billing > Advanced options and add in the field Billing Identifier.
Note: Please ensure that this is added per brand/Mews connection in order for the payments to be synced.
To set up the Payment Methods
- Go to the Main menu > Settings > Property > Finance > Accounting Configuration.
- Under External payment types, choose the payment methods that want to have available.
- The following list must be added:
- Visa
- Mastercard
- Amex
- Diners club
- The following list must be added:
You’re done!
Important Notes:
- The price of the service in Mews must be set to 0€ so that the price does not duplicate in Duve.
- The service will not show on the main billing page, only on the Guest Profile in the Folio.
For Amount due to show in Duve Reservation :
Duve performs a live folio sync in the following scenarios:
1. When the guest lands on the “stay payment” page during Online Check-in.
2. When the host clicks on “sync payments”.
3. When the host sends a message with a placeholder of the {{totalPrice}} or {{rentPrice}}.
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