We have added new capabilities to our integration with Mews to sync back orders as either a service or a product, giving you greater visibility and better categorization for accounting in Mews.
Connecting upsells from Duve to existing products will simplify the upsell management process and ensure consistency across different offerings.
Overview
To facilitate this new functionality, we have introduced a set of requirements and features to support the capability of pushing upsells into the system:
Sync the following upsells to Mews:
- Late Check Out
- Early Check In
- Room Upgrade
- Custom product Upsells
Frequency Type
- Once per Stay
- Nightly Charge
The purchase will be synced with the quantity and price per product. The price set on the Upsell service in Duve will override the price and tax settings set on the Product in Mews.
3 items needed for setup:
- Set up the Product in Mews
- Set up Payment Methods (for credit card transactions only)
- Set up for Sync of Tax Codes (for credit card transactions only)
How to create a Product in Mews
Go to Settings > Services > Create a Product using the +
Next, click on Products.
Depending on the Product type, set the Charging Frequency and when it should be posted.
Options:
- Once - for items charged once during the stay
- Nightly - for items that should be added to the folio at a nightly frequency, for example: Room upgrade
- Per Person (Nightly) - Items that should be posted per person per night (Not Supported)
- Per person - items that should be charged per guest (Not Supported)
Important Notes:
- The price of the service in Mews must be set to 0€ so that the price does not duplicate in Duve.
- The service will not show on the main billing page, only on the Guest Profile in the Folio.
How to copy the Product (Service) ID
Settings > Services > select the relevant product > (⋮) menu > Copy service ID
Now, add the fields into the Set Up in Duve
Go to the Upsell setup and add the Billing Identifier and Product ID from Mews into Duve.
Mews users will now find a toggle option in the "Advanced" section called "Sync as a product."
- Enable the toggle 'Frequency upsell' if the Product should be synced back to Mews per night.
Scroll to the Advanced options; you must add both IDs in both fields in order to sync as a Product.
- Fill in the Billing Identifier with the Bookable Service ID.
- Fill in the Product ID as the Billing Identifier (Product ID) in the case of product orders.
- Adjust the Tax Rate % for relevant upsells
To set up the Payment Methods for Credit Card Payments
- Go to the Main menu > Settings > Property > Finance > Accounting Configuration.
- Under External payment types, choose the payment methods that you want to have available.
- The following list must be added:
- Visa
- Mastercard
- Amex
- Diners club
- The following list must be added:
For Tax Codes to be updated into Mews by Duve for all Upsells synced
Go to Settings > Connections > click on the desired Mews connection. Enable the toggle for Pull Tax Codes and save.
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On each upsell, please add the tax rate as a whole number (between 0-100) and set the upsell to be paid as 'Paid by Credit Card'. When the guest pays by credit card, you can see the tax codes shown in the invoice section.
Note: Tax codes will not be synced for upsells paid by cash.
You're Done!
Troubleshooting
Scenario: I have set up the upsell, but it is posting too many times to the guest's folio. How to check this?
A: Please check the settings of the Charging Frequency in Mews and the intended charging frequency in Duve. If the upsell is meant only to post once per order, it should be set to "Once" in Mews.
If the upsell should be charged nightly, in Duve you must enable the toggle for "Frequency".
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