Digital Registration Process - How to Set it Up

With Duve, our hotels can create a new guest experience: the Digital Registration Process.

The Digital Regisration process consists of allowing your guests to complete items of Pre Check-in and E-Signature for all the guests in the Reservation, straight from a tablet at the Reception Desk.

Set Up

Basic Details

Collect essential questions which will be shown to the guest. Define parameters to show to guests in the personal details page of the Online Check-in

Basic Information can be defined and collected by guest in the Online Check-in

• Guest First Name
• Guest Last Name
• Phone Number
• Email Address

Each parameter can be defined as either:

Ask from:

• Only Booker
• All guests in the Reservation
• All Adults and Children
• Only Adults (over 18)

Allow Skip (except Booker) - you can not allow Skip for the Booker for any of these parameters

• Never
• Always

Default Setting is to make the Booker details mandatory

Other Custom Questions can be created and added in this setup which will show on the Personal Details page.

Custom Questions

Allow your guests to answer questions about their stay

Custom questions can be displayed on the Personal Details page or the Custom questions page

If questions are assigned to the Custom Questions page, you can create your own custom header and description for the page

If you enable the questions to exist in the Pre Check-in in the Personal Details page, the questions will show on the Basic Details page

E-Signature

Allow your guests to submit their Registration Contract or Terms & Conditions digitally through the Online Check-in. Define parameters to show to guests in the personal details page of the Online Check-in.

The E-Signature can be defined to 

User Permissions for Tablet Mode Reception Agents

BD Reception Agents should be limited to 'View Reservations' only - this will give them access to only the Tasks page where they can view and manage the Digital Registration Process. 

• Brands: RRC & HRC

Adding the passcode for the Digital Registration Process

Go to Extra Customization to Add

Click Enabled by default

Enter a four digit passcode

Save. 

Code functionality will only present when the Digital Registration process is launched from the Digital Registration column.. 

Adding the prompt to confirm Guest Name before Digital Registration Process

Click Enabled by Default

From the tasks page - Agent will click Start - 

And be prompted to confirm the guest’s name before continuing - 

After clicking Begin - turn the iPad over to the guest -

Tasks Page

• Each column can be filtered in the top by Guest Name to find the guest’s Digital Registration