As one of the latest features, Duve has added better logs and audits in the reservation page.
The new updates that will show on the reservation screen include:
- Email Address updates
- Guest Language updates
- Payment for Stay Amount updates
- PMS (General) Notes updates
- Access Codes updates
- Room Allocation updates
- Agent Additions
- PreScheduled Messages that were sent to guest's email or by SMS and WhatsApp
By adding more logs to the reservation page, understanding your guest's journey and troubleshooting your guest issues becomes easier, quicker, and more effective. This can help you give fast and accurate replies to guests, which can improve Guests' satisfaction. The logs will give a more holistic view of what was updated by a specific user in Duve and what was updated from a sync with your PMS integration.
Moreover, having a detailed log of all the actions taken in a reservation can also help you as a host provide proof to guests, which can help prevent misunderstandings and failed emails.
All of these updates provide valuable information that can help hosts keep track of all the actions taken in a reservation. For example, if a guest claims that they did not receive a pre-scheduled message, hosts can easily check the log and provide proof that the message was sent.
Similarly, if a customer complains that their access code is not working, hosts can quickly check the log to see if the access code was updated, and if so, when and by whom.
Overall, the addition of logs and audit in the reservation screen can help you understand the guest journey, troubleshoot any issues and provide better guest experience.