Tasks Page FAQ

Q: Why can't I see all the Tasks in my Duve account?

A: Please ensure that your tasks page is set to 'Company Tasks' and then you will be able to see all the reservations and rentals.

Q: How can I add a new General task?

A: Press on the 'three dots' and choose "New task". 

Q: How can I add a new General task from the List View?

A: Right click your Mouse on the date/rental where you want to create the Task. The dropdown will open the ability to create a new Reservation or Task.

Q: What is the purpose of the creation of a new task?

A: If a user would like to create a General Task, it can help users organize their workflow.

Q: How can I make sure that the columns on the Tasks page stay in a specific order?

A: If a user adds columns to their view in the Tasks page, the view will stick for all future sessions using the tasks page.

Q: The Tasks page icon for the access codes is green, but my guest has not received the codes yet, why?

A: If the guest has satisfied all the conditions of receiving the access codes, then the lock icon will show as green.

Q: How can I release codes manually?

A: ”Release codes” is available in the "Tasks" page, by clicking the 'Lock' icon or by sending a message with the dynamic parameters for Building Code or Rental/Keybox Code in a message sent manually from the Communication Hub such as the Arrival email.

Q: How can I revoke mobile locks manually?

A: Hiding codes is a similar action to release codes - but in this situation, you will want to click the green Lock icon from the Tasks page. If you have already released the codes in a message, you can not unsend the message. The 'Hide' action will only hide the access codes from being visible in the Guest App. Amit Smilovici please adjust

Q: The Tasks page icon for the access codes is green, but my guest has not received the codes yet, why?

A: If the guest has satisfied all the conditions of receiving the access codes, then the lock icon will show as green but the codes will be released according to when the arrival message is configured to show in the GuestApp and/or the time set under settings>access codes.