Duve is excited to announce the new feature that enhances the unified communication hub with Guesty.
Using Duve’s integration into Guesty’s communication hub, you can now directly reach your guests in their Airbnb inbox. Duve will use unique guest matching to streamline your communication with Airbnb guests. It works by matching the booker's Airbnb reservation ID, and sending the message from Duve through Guesty to Airbnb. Any message sent by the guest, from Airbnb, will also be visible in the Duve Communication Hub.
This feature is only available in the communication hub for manually sent messages. Scheduled messages nor any automated communication will not be available to send directly to Airbnb.
Duve does not support pre-booking inquiries from guests, the only messages that will sync to Duve will be those with guests who have booked reservations.
How to set it up?
To enable this feature, go to the Connect & Sync page.
In the Guesty source, a new option will be available “OTA 2-way communications”.
Toggle this on, and the Airbnb communications will be synced to Duve starting from that moment, for any new communications.
Within the Duve Communication Hub, once enabled, there will be an Airbnb icon on conversations related to Airbnb bookings. This icon is a visual indicator that your guest is an Airbnb reservation.
Incoming Messages: All messages sent by the guest from Airbnb will show in the chat in the communication hub, and will be indicated by the Airbnb icon.
Outgoing Messages: Select the Airbnb option from the list of communication channels to send a message to the guest's Airbnb chat. Any message sent from Duve’s communication hub through the Airbnb channel will be rerouted to the Airbnb chat via Guesty.