Booking and Duve have embarked on a collaboration, focusing on direct integration between the two platforms. This move aims to facilitate a more efficient synchronization of messages, ultimately providing hosts with a seamless experience in managing their accommodations. This direct integration promises a direct communication channel without the PMS involvement.
How to Connect to your Booking.com Account in Duve:
This integration aims to provide better operations, and more efficient data exchange between Duve and Booking.com, facilitating seamless communication for hosts and guests and enriching the communication channels available within Duve's platform.
Overview:
Hosts can link Duve to their Booking.com account using their credentials, enabling direct message syncing. Hosts must maintain communication across other OTAs and supported PMS systems. For Booking.com reservations, messages sent from Duve manually from the chat or from the schedule message when selecting the chat channel will directly sync with Booking.com's inbox.
Visual indicators (OTA icons) will mark messages linked to Booking.com.
When connecting the Booking.com property ID to Duve for the first time, a messages history of 50 previously sent and received messages will sync to Duve.
Guest messages are pulled from Booking.com from reservation creation until 1 day after Checkout.
Supported Message Types
- Manual messages - All messages sent via the Booking.com communication channel will be sent to the Booking.com inbox
- Scheduled Messages - messages that are sent as a Chat & Email will be sent to the Booking.com inbox
- Emails sent to the Booking.com masked email address will also be sent successfully with all Duve links to the Booking.com inbox
Messages History
- On the initial connection, up to 50 past messages will be synced for the each connection.
Limitations & Special Considerations for Booking.com Reservations:
- The messages will sync every 10 minutes to Duve
- Hosts can send images to guests but images sent by guests to Booking.com will not be synced to Duve
- If your Booking.com account is already connected to your PMS to integrate messaging, connecting Duve will remove the messaging integration from the PMS.
- In order to ensure that Scheduled messages by Duve are sent to Booking.com inbox, all messages should be set to be sent at least 3 minutes after Reservation Created.
Supported PMS’s:
- Guesty - Messages from OTAs are pushed automatically from Guesty to Duve (but not the other way around) - Guesty - Unified Communication Hub, without this connection
- Masteryield
- Apaleo
- Selfie
- Optima 1
- Hostify
- DuveAPI
- ResHarmonics
- Tokeet
- Mews
- RMS
- Elina
- Medialog
- SIHOT
- Eviivo
- Hostaway
-
OHIP
- Cloudbeds and Uplisting - Since those PMSs are also connected to the messaging service in Booking.com, the PMS connection needs to be disconnected from Booking.com, for the Duve integration to work.
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