Airbnb Direct Integration supports Guest Inquiries/Pre-Booking messages

Overview

View Pre-Booking Messages:

• Pre-booking messages will appear under the "Open" section of the communication hub.
• Each message will display the guest's name, conversation ID, potential check-in, and check-out dates. 
• The guest will appear as an anonymous icon with a link to their Airbnb reservation.
• An anonymous icon will appear as well.

Manage Messages: Hosts can manage these pre-booking inquiries just like regular messages and edit guest details like name, phone number, and email address; however, it won't be matched automatically with the future guest's reservations.

Editing the Contact Information: Hosts can edit the contact information for the Pre Booking inquiries in the right-hand side panel. 

• Note: Adding the information in Duve will not sync the information back to Airbnb.

How to Set It Up

For Existing Connections: Go to the Existing Airbnb connection and enable the 'Inquiry messages' 

For accounts that will connect: The Inquiry messages will be turned on by default

FAQs

A: This feature allows hosts to manage pre-booking inquiries from Airbnb guests directly within Duve, streamlining communication and improving operational efficiency.

A: Navigate to the Airbnb sync source page in Duve and enable the toggle for "Inquiry messages (pre-booking)". For new accounts, this is enabled by default. For existing accounts, it needs to be manually enabled.

A: Editing Guest details for Pre-booking messages will not be synced back to Airbnb at this time.

A: The communication hub will show the guest's name, listing name, check-in date, check-out date, and a link to the specific Airbnb conversation, ensuring all relevant information is easily accessible.

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Airbnb Direct Integration