Airbnb Direct Integration supports Guest Inquiries/Pre-Booking messages

Overview

View Pre-Booking Messages:

• Pre-booking messages will appear under the "Open" section of the communication hub.
• Each message will display the guest's name, conversation ID, potential check-in, and check-out dates. 
• The guest will appear as an anonymous icon with a link to their Airbnb reservation.
• An anonymous icon will appear as well.

Manage Messages: Hosts can manage these pre-booking inquiries just like regular messages, and edit guest details like name, phone number, and email address, however, it won't be matched automatically with the future guest's reservations.

Editing the Contact Information: Hosts can edit the contact information for the Pre Booking inquiries in the right hand side panel. 

• Note: Adding the information in Duve will not sync the information back to Airbnb.

How to Set It Up

For Existing Connections: Go to the Existing Airbnb connection and enable the 'Inquiry messages' 

For accounts who will connect: The Inquiry messages will be turned on by default

FAQs

• A1: This feature allows hosts to manage pre-booking inquiries from Airbnb guests directly within Duve, streamlining communication and improving operational efficiency.

• A2: Navigate to the Airbnb sync source page in Duve and enable the toggle for "Inquiry messages (pre-booking)". For new accounts, this is enabled by default. For existing accounts, it needs to be manually enabled.

• A3: Editing Guest details for Pre-booking messages will not be synced back to Airbnb at this time.

• A4: The communication hub will show the guest's name, listing name, check-in date, check-out date, and a link to the specific Airbnb conversation, ensuring all relevant information is easily accessible.