Beds24 Airbnb Communication Hub Sync – Duve

Duve is excited to announce the new feature of a unified communication hub with Airbnb for Beds24 users.

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Overview

Duve will now integrate into Beds24’s communication hub, which is a preferred integration partner of Airbnb. With this comes access to the Airbnb inbox through Beds24.

Duve will use unique guest matching to streamline your communication with Airbnb guests by directly reaching them in their Airbnb inbox. It works by matching the booker's Airbnb reservation ID, and sending the message from Duve through Beds24 to Airbnb. Any message sent by the guest, from Airbnb, will also be visible in the Duve Communication Hub.

Important: New messages that are synced from Airbnb will be synced at the same interval as the Reservation sync - about every 10 minutes. There is no capability at the moment to manually sync messages from Beds24 to Duve. Messages which are sent from Duve back to Airbnb will sync to Airbnb immediately.

Important Notes:

This feature is only available in the communication hub for manually sent messages. Scheduled messages nor any automated communication will be available to send directly to Airbnb.

How to set it up?

In Beds24, go to Apps & Integration and select API. Click the blue button named 'Generate invite code'

Once you click the button, a new window will open with all the details of the link.

Proceed with clicking the right boxes where it says 'All'. Select the check box marked 'Allow Linked Properties'

Add the Invite Code to Duve in the Beds24 connection page immediately, as it is only valid for up to 15 minutes.

Setup in Duve

To enable this feature, go to the Connections page.

In the Beds24 source, a new option will be available “OTA 2-way communications”.

Toggle this on, and the Airbnb communications will be synced to Duve starting from that moment, for any new communications.

Once you receive the code, copy it to the field in your Beds24 Connection.

Communication Hub

Within the Duve Communication Hub, once enabled, there will be an Airbnb icon on conversations related to Airbnb bookings. This icon is a visual indicator that your guest is an Airbnb reservation.

Incoming Messages from Airbnb: All messages sent by the guest from Airbnb will show in the chat in the communication hub, and will be indicated by the Airbnb icon.

Outgoing Messages to Airbnb: Select the Airbnb option from the list of communication channels to send a message to the guest's Airbnb chat. Any message sent from Duve’s communication hub through the Airbnb channel will be rerouted to the Airbnb chat via Beds24.

Incoming Messages to Beds24: For any message that were synced from Beds24, Duve will display Beds24 icon under the message

Outgoing Messages to Beds24: The host will be able to select the Beds24 logo to send the message back via that channel.

FAQ:

Q: If I deactivate a rental in Duve, will messages still be synced from Beds24 to Duve for those active reservations?
A: No. Once a rental is inactive in Duve, the messages for those reservations will no longer sync to Duve.

How to set it up?

Communication Hub

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