This feature enables real-time status updates by adding new triggers to scheduled messages, which can reflect the guest movements in the PMS. For example, When a guest opens their door for the first time, there can be a signal that changes the reservation's additional field status to "Opened Door," which can then be used to trigger specific automated actions/messages.
Duve now integrating Elea Open key locks with your PMS, aiming to trigger a status change in the PMS when a guest first opens their door.
- In the scheduled messages section, hosts can now add triggers based on these additional fields.
- These triggers are populated in the list once they have at least one valid value, offering options like "At door status changes to opened".
- Elea's system uses Duve connect to update the reservation's additional field custom value.
How to Set It Up
Implementing Additional Field Triggers
To create Additional Fields, please see our Help Article: Additional Fields for Reservations and Rentals
Example: When a customer using Duve Connect is populating additional fields, you can trigger Scheduled Messages based on the change to the field.
Scheduling and Automation Configuration
Go to Scheduled Messages and create a new Message.
- Define the exact timing for the status change messages using a combination of additional fields and time indications (minutes/hours).
- Set up the system to notify the PMS once a status change occurs and the automated message is sent out.
Note:
- Additional field names in the dropdown list will have parentheses to distinguish them from existing filters, like 'Door status (Additional field)'.
- In case of deletion or disabling of related additional fields, these will no longer be listed in the trigger options.
Tricks & Tips
- Test the trigger settings with a test reservation to ensure the system responds as expected.
- Make sure that the scheduled messages and PMS status updates do not overlap or conflict with any existing automation rules.
- Additional field names in the dropdown list will have parentheses to distinguish them from existing filters, like 'Door status (Additional field)'.
- In case of deletion or disabling of related additional fields, these will no longer be listed in the trigger options.
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