A custom phone number is a branded number used for messaging guests from Duve. Duve customers can create brand visibility and empower 'Customer Confidence' to respond via verified communication channels.
The custom phone number can be set up for SMS, WhatsApp or both. The number is selected based on your company's location and all of your guests will receive the messages from your unique phone number. A custom phone number can also be purchased per brand/hotel in your account.
WhatsApp Information and Setup
The following information is required to start the process:
- Desired Country or Area code of the phone number*
- Depending on the country, our Support team will request business documentation according to local regulations for purchasing phone numbers.
- A verified Facebook Business Manager account - please send a screenshot of the verification
- If your Facebook Business Manager Page is not verified, please see instructions for Verifying your Facebook Business Manager account
- Fill out this form here.
- In the space, ISV/SI Name, please add Servi Smart Solutions.
- In the space for the Facebook Business Manager, find the number at this link
The WhatsApp number can also have additional branding such as:
- Profile photo (640*640 pixels or larger, square ratio)
- Business address (optional)
- Website (optional)
- Email (optional)
- Business description (up to 256 characters) (optional)
*Please note there may be additional information required.
SMS Information and Setup
The following information is required to start the process:
- Phone Number Country
- Area code of the phone number - relevant only for the United States and Canada (3 digits)
- If US phone number -
- Legal Business name
- EIN / Tax ID Number
- Business Address
- Main Contact Name and Contact Information
- If US phone number -
SMS messages sent from your custom phone number will be with your desired country code and area.
*Please note there may be additional information required.
WhatsApp Templates
A WhatsApp template is a pre-written message that is used to send your guests automated WhatsApp messages. The templates are needed in order to initiate the conversation and allow your guest to opt in to your WhatsApp messages.
For more information on WhatsApp templates and how to create them, please read these articles:
Pricing
The custom phone number is a paid feature for 55$/50€ per month per line (or pricing per your contract).
How to get started?
To begin the Custom Phone Number process, please fill out this form with the required information and contact your CSM or Duve Support to purchase the phone number.
Once the process is completed and the phone number has been added to your account, the fee will be added to your billing.
FAQ:
Q: Can I use the WhatsApp business number I currently have?
A: Yes, we now are able to connect your existing WhatsApp phone number to your Duve account. Please note that through this process we will have to disconnect the currently WhatsApp sender, and then create a new WhatsApp sender on the same phone number.
Q: How long with the setup take until my custom phone number is ready?
A: The process can vary from a few days to weeks depending on various factors. SMS is a shorter process, while WhatsApp requires more verification steps. Some countries require extra documents and steps.
Q: Can I send and receive messages?
A: With a custom phone number, you can send and receive messages from guests. All of the messages will be in the unified Communication Hub in your Duve Frontdesk.
Q: Can I receive calls or video calls through the custom phone number?
A: If a host is bringing their own mobile number, the phone number will be supported for phone calls. If Duve purchases the phone number on the host's behalf, phone calls nor video calls are supported.
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