Duve is proud to announce that customers can now bring their existing WhatsApp numbers to use in their Duve Account.
Please note:
- Only Phone numbers with WhatsApp can be ported into Duve, SMS not supported at the moment
- Adding the existing number will remove all previous conversation history from the WhatsApp
- Hosts will not be able to use the existing WhatsApp number on their phones, messages sent to the WhatsApp number can only be accessed through Duve
- The custom phone number is a paid feature for $55/50 eur per month per line (or pricing per your contract).
Process Overview:
Whether WhatsApp is already connected to the number or not, Duve's team will have to do a new setup for WhatsApp with our messages provider.
If a WhatsApp account is already connected to the phone number, the current WhatsApp sender will need to be deleted or disconnected from any other provider.
Then, Duve's team will organize a short call and guide you through how to delete the current WhatsApp account (and all the history) and then Duve will be able to connect the new WhatsApp sender to the phone number.
If the phone number is connected to WhatsApp through another provider, please contact your provider to initiate the disconnection process.
How to Start the Process
To start the process, please contact support@duve.com and send the following information. Our team will promptly reply and start the process.
- Send Duve the phone number that you would like to connect to your Duve account
- FBM Name & Facebook Business Manager ID that is verified, go to this link and take a screenshot of the page and send it back to us. Please note that a verified Facebook Business Manager is essential to this process.
The estimated delivery time for this is around 2 weeks.
FAQ:
Q: Should I add WhatsApp Business to my phone number in order to start?
A: No! Duve's Team will do all of the setup. Just bring the number. :)
Q: Is it okay if there is already WhatsApp connected to the phone number?
Q: Is it okay if there is already WhatsApp connected to the phone number?
A: Yes! In this process, Duve's team needs to do the setup for a new WhatsApp sender, and then delete the old one.
Q: Is there any way to not lose the conversation history when deleting the WhatsApp sender?
A: No, unfortunately because we must connect our WhatsApp sender, all conversations history will be lost.
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