Booking.com has changed the policy regarding emails being delivered into the Booking.com inbox. From now on, Booking.com will only show/forward messages which are verified in your Booking.com account.
If you have tried to send messages from Duve to your Booking.com guests, you might have received this message from Booking.com within the Inbox:
In order to ensure that the links and messages from Duve are delivered to the Booking.com inbox and to the masked email address, the email address from which messages are being sent to your Booking.com guests must be an approved email address set in your Booking.com account.
Set up Domain Verification in your Duve Account
Please follow the instructions in our Help Center article: Domain Verification
After completing the domain verification successfully, please follow the steps to approve an email address in Booking.com
How do I approve an email address?
To add an email address to your approved list, please follow these steps:
* 1. Sign into your extranet account.
* 2. From the main menu, go to Property > Messaging preferences > Security settings and authenticate yourself if needed.
* 3. Click on the Security Settings tab.
On the security settings page, add the Email Address which you have completed your domain verification with.
Ensure that this is turned OFF
Set up of Approved Links -
Add the following approved links:
- m.duve.co
- <yoursubdomain>.duve.co as per your Subdomain Settings in your Branding page
- duve.co
- duve.com
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