Booking.com Setup to ensure email & link delivery

If you have tried to send messages from Duve to your Booking.com guests, you might have received this message from Booking.com within the Inbox:

In order to ensure that the links and messages from Duve are delivered to the Booking.com inbox and to the masked email address, the email address from which messages are being sent to your Booking.com guests must be an approved email address set in your Booking.com account.

Please complete the following setup in Duve and the Booking.com Extranet

1. Domain Verification in Duve - this will ensure that all messages from Duve are being sent with your domain. Only after completing the domain verification (https://helpcenter.duve.com/hc/en-us/articles/7715214348829-Domain-Verification) successfully, then follow the steps to approve an email address
2. Approve the Email Address within your Booking.com Extranet account - Ensure that only emails from your verified domain are sent to Booking.com, see below.

I completed the domain verification, how do I approve an email address?

 
To add an email address to your approved list, please follow these steps:

1. Sign into your extranet account.

2. From the main menu, go to Property > Messaging preferences > Security settings and authenticate yourself if needed.

3. Click on the Security Settings tab. 

On the security settings page, add the Email Address which you have completed your Domain Verification with:

 
Ensure that this is turned OFF!

4. Now, set up the Approved Links section :

MANDATORY TO add the following approved links to that list:

• m.duve.co
• <yoursubdomain>.duve.co as per your Subdomain Settings in your Branding page
• <yourdomain> from the domain verification page 
• duve.co
• duve.com