Opera onPrem/OHIP FAQ

Q: A reservation was canceled in OHIP, but the update has not interfaced to Duve. What could be the issue?

A: If a cancelled reservation in Opera is still confirmed in Duve please, Please check that Publishers are correctly added to the External System: ADMINISTRATION > INTERFACES > BUSINESS EVENTS > EXTERNAL SYSTEM > DUVEOHIPEXTERNALSYSTEM > PUBLISHERS

Q: My OHIP/Opera onPrem Connection is down and reservations are not syncing. How can we fix this to ensure that the reservations will sync automatically?

A: No matter the error, please reset the user password for the Duve user in Opera and send it to the Duve Support team.

Q: What should I do if I receive an error message indicating that there was no connection to the PMS for several hours?

A: This error indicates a temporary disruption in the connection between Duve and the PMS. Check the network connection and ensure that the PMS is operational. If the issue persists, contact the support team for further assistance.

Q: How can I manually sync reservations if automatic syncing fails?

A: If automatic syncing fails, you can attempt a manual sync, via the "PMS & Channel Managers" page - https://frontdesk.duve.com/settings?tab=connections&subTab=syncSources:

Ensure that all integration settings are correct if the issue persists.

Q: What steps should be taken if reservation updates are not reflected in Duve?

A: Verify that the integration settings are correct and that there are no issues with the PMS logs. If the problem persists, it may be necessary to perform a full sync or contact the support team for further investigation. Additionally, ensure that the correct sync source is connected to the reservation in Duve.