Opera onPrem/OHIP FAQ

Q: A reservation was cancelled in OHIP, but the update has not interfaced to Duve. What could be the issue?

A: If a cancelled reservation in Opera is still confirmed in Duve please, Please check that Publishers are correctly added to the External System: ADMINISTRATION > INTERFACES>BUSINESS EVENTS>EXTERNAL SYSTEM>DUVEOHIPEXTERNALSYSTEM> PUBLISHERS

Q: My OHIP/Opera onPrem Connection is down and reservations are not syncing. How can we fix this to ensure that the reservations will sync automatically?

A: No matter the error, please reset the user password for the Duve user in Opera and send it to the Duve Support team.