Q: If I update the guest profile in Optima with email address or phone number before the guest completes online check-in, will the details update?
A: The phone number will not update, only room allocation, email address, guest name and dates will update in the sync.
Q: How can I find the logs for a reservation in Optima?
A: Go to the guest's reservation, click on the magnifying glass icon on the Reservation page. Click on the Printer Icon and then choose the Excel export.
Q: Are we pushing sub reservations custom questions and contact information into the guest profile?
A: Not at the moment, but this
Q: My guests are filling in Pre Check-in and uploading documents, but I can not see them in Optima. What happened?
A: Please refer to the API error emails for any errors regarding Pre Check-in. Additionally, contact Duve support to check that the username and password added in Duve is correct.