The Email Alias Feature for Airbnb will be deprecated on September 30th, 2023
Here is the link to the update from Airbnb -
Duve Recommendations from Duve to contact Airbnb Guests
- Use SMS messaging through Scheduled Messages to contact Airbnb
- Use Duve's Pre Check-in portal in Airbnb's messaging to ask your guests to login and complete Pre Check-in. They need to use their PMS Reservation ID or their phone number to sign in to the Pre Check-in.
For the full Article, see Ways to Contact your Airbnb guests.
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