Beds24 Integration FAQ – Duve

Q: Are access codes supported automatically?

A: Please see our article to set up the custom fields correctly to pull access codes automatically: Pulling Access Codes from Beds24

Q: I created a new property in my Beds24 account. How can I get the property to sync to Duve?

A: When creating new properties in Beds24, create a new test reservation on the property. Once the reservation is created, go to your Beds24 connection in Duve and press 'Full Sync'.

Q: What is the API Key used for on the Rental/Room setup?

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A: The API key is used to align the information per rental to the rental in Beds24. Please make sure that the API Key is added to each rental.

Q: What can I need to check if I'm seeing this error in my "Connect&Sync" page:

"Error message:Beds24 API: failed to get all bound getReservationsPage pages - number of retries exceededproperty with this propKey not found in account"

A: This error means that there is an issue with the API key. Please see these instructions on how to set an API key: https://wiki.beds24.com/index.php/Duve
You will then need to put the exact information into Duve as explained here.

Q: My Beds24 reservations are not coming in with the sync? Any tips to troubleshoot?

A: Make sure that all rentals have an External ID and proper Propkey setup. Most likely the case here is that the Demo Rental has the prop key which is missing.

To fix:

Send yourself the Confirmation email with the Demo rental
Reply to the email and open the Communication Hub
Open the Demo Rental from the Reservation page
Remove the PropKey
Press Sync Now in the Connect&Sync page
Wait for New reservations to come in

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