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Booking.com OTA Integration | How to Connect

Paulina Weinreich
Updated

How to Connect Your Duve Account to Booking.com

This article explains the steps required to integrate Duve with your Booking.com account. In order to begin, you must have an Active Duve account.
 

 

To Get Started, Click this link !! The Hyperlink will lead directly to Duve's Connection.

 

 


The link will redirect you to your Booking.com Extranet account, where the setup can be started: 

 
Go to Settings > Connectivity Provider
 
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Grant access to the Duve Connectivity Provider to sync messages to Duve
 
 
Select the listings that you want to grant permissions to Duve. For Hotels, add the Group Account Property ID. Once all the listings are granted permission to Duve, click download the table from Booking.com, which includes the Duve property ID and Name.
 
 

Setup in Duve

Go to Settings > Connections > OTA Messaging and select Add New, then select "Booking Com"

If you are only connecting 1 rental, select Single-property:

 
You can now view all the Booking.com sync sources matches to your properties IDs in Booking view and messages will be synced to the correct reservations in Duve.
 

Troubleshooting & FAQ

Q: Will I have to remove my existing connection with my Channel Manager in order to connect Duve?

A: In order to connect Duve, Duve must have the permission for Guest Messages, which can only be connected to 1 connection in your account. Here are the steps for a swift removal of the Guest Messages permission, and then reconnection of the existing Connection.

Step 1: Disconnect the current provider

Step 2: Reconnect the current provider without the Guest Messages permission

Step 3: Connect Duve via the link with the Guest Messages permission.

 

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Q: The current connection has Guest Messages as mandatory. Is there a way around this?
A: Some providers might have this permission be mandatory in their Booking.com Connection setup. Please contact your connection provider to ask them to make that permission optional so that you may connect Duve. 

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