Allow Hosts to Skip Security Deposits per Reservation – Duve

We are excited to announce a new capability for hosts that allows them to override the security deposit stage during the online check-in, directly from the reservations page and the tasks page. This feature is designed to provide greater flexibility in handling security deposits, accommodating various scenarios where a security deposit may not be required or performed.

Overview

As part of the mandatory security deposit process, hosts now have the option to override the deposit page on a per-reservation basis. This is particularly useful in cases where a security deposit is not achievable, such as when a debit card cannot act as a "hold" charge. Currently, the security deposit page allows for limitations based on booking sources and tags, and hosts can override the deposit request on the rental page. This new capability extends that flexibility by adding override options directly on the reservations and tasks pages.

How to Set It Up

Reservation Page:

A new toggle named "Allow guest to skip 'security deposit'" is available on the reservation page. When enabled, this toggle allows the guest to skip the security deposit step during the online check-in (OCI) process.

Note: If the guest is assigned to a room without a deposit, the toggle will not be visible. When the security deposit is enabled, and the host allows, the skip button will be available.

Tasks Page:

When the deposit has not been collected - Hosts can "Allow guest to skip security deposit"

Post-Skip: After enabling the skip, the icon changes and a tooltip displays the username and date of approval.

Online Check-In (OCI): If the skip option is set, a "skip" button will be shown on the security deposit page during the OCI process.

Logs:

A log entry will be created: "Allowed to skip the 'security deposit' by {{user name}}."

FAQs

Q1: What is the purpose of the new security deposit override feature?

A1: This feature allows hosts to provide flexibility by enabling guests to skip the security deposit stage in specific scenarios, such as when using a debit card that cannot hold a charge.

Q2: How can I enable the security deposit override for a reservation?

A2: On the reservation page, use the new toggle labeled "Allow guest to skip 'security deposit'" to enable this option for the specific reservation.

Q3: Can I use this feature for all types of reservations?

A3: This feature is applicable only if the guest is assigned to a room that typically requires a security deposit. If no deposit is required, the toggle will not appear.

Q4: How do I track the usage of the security deposit override?

A4: Logs will automatically record when the override is enabled, including the username and date. These logs can be accessed via the reservation page and tasks page.

Q5: What happens when a guest skips the security deposit during OCI?

A5: The guest will proceed with the OCI process without being prompted for a security deposit, as allowed by the host’s configuration.

Q6: How is the override option reflected on the tasks page?

A6: The security deposit icon under "Arrivals" will become clickable, allowing hosts to enable the skip option. If the deposit is collected, the icon will be greyed out with a tooltip showing transaction details.

Dynamic parameters and Quick Action (Comm Hub) should remain available without any changes.

Overview

How to Set It Up

FAQs

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