Duve has introduced a new Preview Message feature for SMS and WhatsApp messaging, allowing hosts to test their communication workflows more efficiently. This enhancement simplifies the testing process, enabling hosts to send test messages directly from the Scheduled Messages page to any phone number. By providing a clear and streamlined experience, this feature helps hosts easily test Duve’s messaging capabilities.
Note: Charges for WhatsApp and SMS messages apply to all messages sent through the platform, including Preview by Host messages. As these messages are part of the communication process, they are billed like any other, even if not delivered directly to a guest.
How to Use?
Use the Preview buttons at the bottom of Scheduled Messages to send a preview of the chosen WhatsApp template.
How to Set It Up
- Access the Scheduled Messages Page:
- Navigate to the Scheduled Messages section in Duve.
- Enable Test Messages:
- On the Scheduled Message page, locate the SMS and WhatsApp checkboxes.
- Next to these options, click the new "Preview" button.
- Send a Test Message:
- Input a phone number to receive the test message.
- Monitor for Errors:
- If the phone number is invalid or the destination is unsupported, the system will highlight the error.
- Supported Messages:
- Note: The preview option for whatsapp is only available for WhatsApp templates, not custom messages.
Whatsapp templates:
Host perspective:
User perspective:
Whatsapp:
SMS:
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