New! Late Check-Out: Enhanced Customization by Brand

Overview

The enhanced Late Check-Out feature allows you to create and manage multiple Late Check-Out (LCO) offers, each with its own pricing, timing, and eligibility rules. This gives you full flexibility to tailor offers based on guest profiles, room types, and operational needs by helping you increase upsell conversions, streamline operations, and deliver a more personalized guest experience

Key Capabilities

• Create multiple Late Check-Out offers per property at both Account and Brand levels
• Customize pricing, timing, and availability per offer
• Apply guest filters to control who sees each offer
• Manage settings at both Account and Brand levels
• Enable or disable specific offers at any time
• Present guests with personalized options during online check-out

How to Set Up 

Navigate to Settings → Checkout → Late Check-Out

Click Add New to create a new Late Check-Out offer.

For more information on Late Check-out please see here.

Managing Account vs. Brand Settings

Late Check-Out can be managed at both Account and Brand levels.

Default Behavior

• Brands automatically inherit Late Check-Out offers from the Account level.

Override Behavior

• Activate the Override toggle at the Brand level to create custom offers.
• Once enabled:
  • Account-level offers will no longer apply to that brand
  • You can define brand-specific Late Check-Out offers

Guest Experience

How Guests See Late Check-Out Offers

During Online Check-out, guests select their expected departure time from a dropdown.

Note: Guests who are eligible for more than one upsell instance will be presented with multiple options at the checkout wizard.

FAQ

Q: Can I create different Late Check-Out offers for different room types?

A: Yes. You can use guest filters to target specific room types and create tailored offers.

Q: What happens if I don’t enable the Override toggle at the Brand level?

A: Your brand will inherit all Late Check-Out offers from the Account level.

Q: Can guests choose between multiple Late Check-Out options?

A: Yes. If multiple offers apply, guests will see all relevant options and must select one.

Q: Can I temporarily disable a Late Check-Out offer?

A: Yes. You can enable or disable each offer using the instance toggle.

Q: Do I need to recreate my existing Late Check-Out setup?

A: No. Existing configurations are automatically migrated into a single Late Check-Out offer.

Related articles:

How to Set Up Late Check-out
Late check-out and Early check-in FAQs